What you can expect
Zoom is looking for a Partner Success Manager to drive customer success through our strategic partners.
You’ll ensure partners help customers realize maximum value from Zoom, fueling adoption, retention, and
growth. You’ll equip them with the tools, training, and insights needed to deliver exceptional customer
experiences at scale.
About the Team
Our Channel team champions partner-led customer success worldwide. We collaborate closely to align
strategies and share insights. We exist to help partners maximize customer value and long-term engagement.
Responsibilities
Driving partner onboarding and success planning to ensure effective adoption and renewal outcomes.
Enabling partners to increase adoption, engagement, and long-term customer value
Collaborating with partner and internal teams to reduce risk and churn
Collaborating with partner teams to develop and execute scalable customer retention and growth strategies.
Identifying expansion opportunities within partner-managed customer portfolios
Aligning cross-functionally to deliver consistent, scalable customer experiences
What we’re looking for
5+ years of experience in customer success, partner management, or account management
Be fluent in German and English
Drive retention, adoption, and growth through indirect or partner-led models
Be able to analyze customer data to identify risk, opportunity, and next actions
Communicate clearly and build trusted relationships with partners and stakeholders
Enable and coach others using structured guidance and best practices
Bring experience with SaaS platforms, collaboration tools, or unified communications solutions.
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
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