Our Professional Services organisation is growing, and we are looking for a Partner Project Manager (PPM) to join our team. In this role, you will play a key part in scaling monday.com's service delivery operations. You’ll be responsible for ensuring that our service partners deliver high-quality services to clients and contribute to successful customer outcomes. You will build and nurture relationships with partners’ delivery teams, including implementation consultants, business analysts, developers, and practice leads.
As our demand for PS implementation and consultancy is growing, we need to build and maintain a strong, diverse and healthy service partner portfolio to support this growing demand, taking into account various monday.com products, industries, and vertical expertise. You’ll be working with our client-facing teams and partners on various PS projects and will be responsible for their success while tracking and monitoring the projects and measuring key project metrics.
To succeed in this role, you should bring strong project management skills, a passion for partnerships and relationship building, and the ability to mitigate risks associated with large-scale implementations and services. You should also have the product knowledge to serve as a subject matter expert (SME) and trusted advisor to our partners. Effective communication with clients and partners is essential to ensure projects are delivered on time and meet the highest standards.
If you are a proactive, dynamic, detail-oriented, and driven individual with a passion for building, we encourage you to apply for this exciting opportunity.
About The Role
- Own a partner portfolio and oversee associated Professional Services and Managed Services projects, ensuring successful outcomes through high customer satisfaction (CSAT) and on-time, on-budget delivery
- Ensure high-quality and seamless project delivery at scale by implementing monday.com best practices and project methodologies.
- Build and maintain strong relationships with monday.com delivery partners to support successful project outcomes and the growth of the partner service practices.
- Support in the design and development of complex, customized technical solutions tailored to the specific needs of monday.com customers.
- Track and monitor Professional Services activities at scale, leveraging data to drive informed, strategic decisions.
- Manage large-scale programs to support efficient and successful partner service delivery.
- Serve as a facilitator between internal monday.com stakeholders and our service delivery partners.
- Deliver workshops to partners, enhancing their capability to implement and support monday.com solutions.
- Act as the primary escalation point for partners and their clients throughout the PS project delivery lifecycle.
Requirements
- 3+ Years as a Professional Services consultant / technical project manager, preferably in a global SaaS company with cloud-based products
- Experience delivering complex professional services solutions with high quality, both internally and externally (via partners)
- Project management skills and experience with PS lifecycle methodologies for technical and non-technical projects
- Experience with PS project scoping and estimations
- Proven experience in delivering technical training and workshops with excellent feedback.
- Experience in partnerships and working with service partners, an advantage
- Excellent interpersonal skills, customer-centric mentality, can-do approach, works well under pressure, and a high sense of ownership.
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