Order Management Lead

EOS IT Solutions is a global technology and logistics company that provides collaboration and business IT support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of services are our top business priorities, along with investing in and supporting our partners and employees.

We are a true international IT provider and are proud to deliver our services through global simplicity with trusted transparency.

We are seeking a proactive and experienced Team Lead – Order Management to oversee and guide our order management team. This leadership role is pivotal in ensuring operational excellence, driving team performance, and maintaining a seamless end-to-end order process. The ideal candidate will bring a strong background in supply chain operations, exceptional organizational skills, and a passion for mentoring and developing talent. If you thrive in a fast-paced environment and are ready to lead a high-performing team, we’d love to hear from you.

As the Team Lead, you will be responsible for both strategic oversight and hands-on execution in the following areas:

• Lead, mentor, and support a team of Order Management Associates.
• Set clear goals and performance expectations, conducting regular reviews and feedback sessions.
• Foster a collaborative and high-performance culture within the team.
• Act as the primary escalation point for complex order issues and client concerns.

• Oversee the end-to-end order management process, ensuring accuracy, timeliness, and compliance.
• Monitor team workload and reallocate resources as needed to meet deadlines and service levels.
• Drive continuous improvement initiatives to streamline processes and enhance efficiency.

• Ensure client purchase orders are acknowledged and processed promptly.
• Review and approve vendor purchase orders, ensuring all specifications and timelines are met.
• Maintain strong relationships with vendors to negotiate favorable terms and resolve issues.

• Supervise inbound and outbound shipment tracking, ensuring timely delivery.
• Oversee the creation of picking and logistics tickets aligned with project timelines.
• Implement quality control measures to minimize errors and ensure client satisfaction.

• Track key performance indicators (KPIs) and report on team productivity and order accuracy.
• Analyze order trends and identify opportunities for cost savings and process optimization.

• Proven experience in order management or supply chain operations, with leadership responsibilities.
• Strong understanding of procurement and logistics processes.
• Experience using procurement and ERP software (e.g., Sage X3, Jira).
• Excellent analytical and numeracy skills.
• Advanced time management and prioritization abilities.
• Exceptional attention to detail and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to thrive in a fast-moving, global organization.

• Experience in Audio Visual / Video Conferencing and Networking environments.
• Familiarity with Cisco CCW and related platforms.
• Demonstrated ability to drive progress and keep stakeholders informed.
• Resilience under pressure and ability to manage multiple priorities effectively.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We welcome applications from all backgrounds and identities.