Operations Specialist - Banking

WHO WE ARE

Apex Fintech Solutions (Apex) powers innovation and the future of digital wealth management by building tech-forward solutions that help simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech software enables us to support clients such as Stash, Betterment, SoFi, Webull, and eToro, amongst many others; collectively, Apex powers access to the stock market for over 22+ million end customers.  

 At Apex, we are changing how the securities industry operates by reinventing the status quo, which was manual, slow, and accessible only by the ultra-wealthy. We're digitizing and democratizing systems so that everyone has an opportunity to invest. 

When you're at Apex, you drive this change. You're part of a global team with a clear vision: to be the trusted technology that powers the digital economy. Our offices in Austin, Dallas, Chicago, New York, Portland, Belfast, and Manila are home to over 1,000 employees. 

Together, we’re shaping the future of financial innovation. Embrace change. Solve big. Win together. And be G.R.E.A.T. — grit, results, empathy, accountability, and teamwork — with Apex. 

We’re proud to be recognized for the innovative work we do, the purpose-driven nature of our work, and the collaborative culture we’ve created. Here are just a few of the many awards we’ve recently received: 

Best Places to Work 

2026, 2025, 2024, 2023 - Presented by BuiltIn 

WealthTech of the Year 

2025 - Presented by US FinTech Awards 

The World’s Top 250 Fintech Companies 

2024 - Presented by CNBC 

ABOUT THIS ROLE

Job Summary
Apex is seeking a highly motivated Operations Specialist to support our Banking team. This role is integral in performing various risk and regulatory functions and supports the core products for our introducing broker-dealers. The ideal candidate will have experience in financial services, a strong understanding of regulatory environments, and the ability to apply creative solutions to operational challenges.
Key Responsibilities

• Business Partnership: Monitor critical operations exceptions across various financial activities such as asset transfers, corporate actions, account restrictions, and mutual fund trading. Ensure that these exceptions are identified and resolved efficiently.
• Customer Support: Handle a wide range of customer inquiries and requests through email and phone, providing timely and accurate information to enhance client satisfaction.
• Knowledge Expansion: Continuously acquire and update knowledge of FINRA and SEC regulations that apply to operational functions, ensuring strict compliance and operational integrity.
• Process Improvement: Actively participate in initiatives to improve procedures by reducing risks and enhancing operational efficiencies. Provide recommendations and insights that may influence the strategic direction of business operations.

Education and Experience

• Bachelor’s Degree in Finance, Economics, Business Administration, or a related field.
• Proven track record in brokerage or financial services operations is essential.

Preferred Qualifications

• Experience: Minimum of 2 years in brokerage or financial services operations preferred.
• Technical Skills: Proficiency in Microsoft Office, particularly Excel. Knowledge of SQL and data organization is highly desirable.
• Regulatory Knowledge: Familiarity with FINRA and SEC guidelines affecting brokerage operations.

Work Environment

• Analytical Skills: Ability to think critically and utilize advanced problem-solving skills to address and resolve issues promptly.
• Communication: Excellent verbal and written communication skills, capable of dealing with complex customer issues and engaging effectively with various stakeholders.
• Independence: Self-motivated with the ability to operate independently while also being a cooperative and constructive team player.
• Detail-Oriented: Exceptional attention to detail and precision in executing tasks and projects.
• Adaptability: Quick learner with the ability to adapt to new challenges and regulatory changes within a dynamic environment.

​Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Our Rewards

We offer a robust package of employee perks and benefits, including a market-leading salary with an annual bonus, 28 days of annual leave plus 10 Northern Ireland national holidays, a training and development budget, and a pension matched up to 7%. Our benefits also cover private health insurance for medical, dental, and optical care, and life insurance. We emphasize work-life balance with flexible working hours, parental leave, a modern city center office, and a hybrid work schedule that allows for greater flexibility by partially working from home. Additional perks include monthly catered lunches, unlimited drinks and snacks, hackathon events, poker tournaments, and a charitable matching gift program.

EEO Statement

Apex Fintech Solutions is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.

Disability Statement

Apex Fintech Solutions is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please submit your request via the Candidate Accommodation Requests Form. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.