Req number:
R4993Employment type:
Full timeWorksite flexibility:
RemoteWho we areCAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
Job Summary
We seek an entry-level hourly contract position that reports to the Sr Product Health Manager. The position will perform application support functions related to the ship's Guest Experience Systems. Responsibilities will include but are not limited to supporting the applications, creating documentation, providing customer service for incidents reported, executing database updates as needed.Job Description
We seek an entry-level hourly contract position that reports to the Sr Product Health Manager. The position will perform application support functions related to the ship's Guest Experience Systems. Responsibilities will include but are not limited to supporting the applications, creating documentation, providing customer service for incidents reported, executing database updates as needed.
What You'll Do
Manage and resolve Help Desk incidents.
Respond to customer issues via phone, email, and computer chat
Document customer interactions and resolutions
Write, test, and deploy scripts/sql updates as needed.
Proactively monitor and resolve issues
Understand the product's technology stack
Understand the interdependencies between the product and other products within the enterprise
Create and maintain relevant product documentation
Experience in using computer hardware, peripherals, and standard computer software programs
Possess exemplary problem-solving and organizational skills
Ability to organize and prioritize multiple tasks, maintain documentation, and to work with interruptions
What You'll Need
Bachelor’s Degree in IT field preferred, or equivalent combination of education, training, and experience
Required Years of Experience - Entry-level (no prior experience necessary)
Understanding of relational database fundamentals and basic working knowledge of the product data model
Experience with Remedy, Service Now, or similar issue tracking system
Experience with Jira and Confluence
Technology certification in HW, Networking, or Security
Basic statistical analysis skills
Ability to effectively adapt to shifting priorities, demands, and timelines
Strong problem-solving and analytical skills
Effectively drives results independently and in a cross-functional team environment
Ability to think big picture and step back to understand the context of problems before applying analytical skills to address the issues at a more detailed level
Highly motivated self-starter with excellent organizational and time management skills; ability to work with minimal direct supervision once adequately trained.
Physical Demands
Ability to safely and successfully perform the essential job functions
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
Reasonable accommodation statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.
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