The role entails ensuring that all trades for Foreign Exchange product are settled in a timely manner and the resolution of queries covering all areas of pre-settlement matching, settlement processing and post-settlement investigations.
This role ensures that the operational risk of the business is appropriately managed, issues are escalated, and problems dealt with accurately and on a timely basis.
Key Responsibilities:
- Responsible for processing of large volumes of high value transactions
- Ensuring established controls and procedures are adhered to.
- Capable of making appropriate decisions in line with critical deadlines, high value of trades and sensitive clients.
- Manage all exceptions to KRI’s
- Ensuring that all deadlines are met, all unmatched and failed trades are investigated and satisfactorily resolved
- Continuous liaison with Internal and External clients and counterparties, including escalation, resolution and appropriate follow up.
- Maintain a high level of client service and support, to external clients/counterparties, other market participants and key Citi staff.
- Build strong relationships with other areas, including regular communication with the front office/trading floor.
- Ensures the quality and service of own work
- Applies working knowledge of technical and professional principles and concepts and in-depth knowledge of team objectives.
- Applies knowledge to provide value-added perspectives or advice. Interprets data and contributes to recommendations for process improvement.
- Ensuring personal compliance while applying critical thinking to all controls and procedures in place in the department, looking to not only follow them but improve them where possible.
Knowledge/Experience:
- Work experience in the Financial Services Industry is a benefit, but not a necessity.
- Customer/Client service experience.
- Well-developed ability in managing competing priorities, working to deadlines and delivering results.
- Building positive working relationships
- Identifying issues and developing corrective actions.
Skills:
- Computer literate with an ability to grasp several in house systems quickly and use Microsoft office (Excel, Word, Outlook)
- Communication Skills - Ability to detail issues, in writing, in a clear, accurate and concise manner.
- Resilience and adaptability – managing multiple competing demands
- Demonstrates sound judgement and professionalism in decision making/problem solving, understanding importance of escalation
- Fluency in a second language may be an advantage
Qualifications:
Mandatory
- GCSE “A” Level standard or equivalent
- Numerical skills
Desirable
- Bachelor’s degree
- Industry exams e.g. FSA module exams or a full affiliate status
Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.
By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
- Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
- A discretional annual performance related bonus
- Private medical insurance packages to suit your personal circumstances
- Employee Assistance Program
- Pension Plan
- Paid Parental Leave
- Special discounts for employees, family, and friends
- Access to an array of learning and development resources
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
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Job Family Group:
Operations - Transaction Services------------------------------------------------------
Job Family:
Securities and Derivatives Processing------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
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View Citi’s EEO Policy Statement and the Know Your Rights poster.
