Start Date: 09/22/2025
Training Details: 3 week bootcamp Monday - Friday from 9am to 5pm EST. (09/22/2025 - 10/102025)
Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
Bready* to make a change?
As an Onboarding Consultant, Toast’s way of saying an “Implementation Specialist”, you serve as the customer’s relationship manager & point of contact from the time that the account purchases Toast, through the onboarding phase of the customer journey. You are expected to work autonomously under an Onboarding Manager to achieve monthly activation goals, prioritize work based on customer need and Toast requirements and deliver high quality customer interactions. To thrive as an Onboarding Consultant at Toast, you are flexible, motivated by aggressive growth goals, and excel in ambiguous environments!
The xtraCHEF by Toast product line is centered around the restaurant backoffice. Through products like the AP Automation, Inventory, Recipe and Bill Payment, xtraChef by Toast helps restaurant operators manage their food cost and improve productivity. We are seeking customer champions who are excited to execute intricate product implementation for a large customer backlog.
About this roll*:
- Leverage your Restaurant operations knowledge and project management skills to partner with restaurant owners through implementation of our product line.
- Enable restaurant owners and management teams to utilize xtraCHEF by Toast to create best practices for managing your daily restaurant operations - including daily sales reports and food costs.
- Create & lead a customer’s implementation plan from kickoff to activation, ensuring customers hit targeted milestones..
- Manage several onboarding engagements simultaneously, including large books of onboarding business (80+ restaurants) in your backlog.
- Ensure the transition goes smoothly and guide the customer through their initial usage by providing post-activation guidance or follow-up training.
Do you have the right ingredients*?
- 2+ years of COGS (Cost of Goods Sold) and inventory analysis in Food & Beverage or Hospitality Industries
- 3 + years of experience in a role responsible for customer satisfaction and business operations, including management of long-term customer relationships (4-6 weeks or more)
- Success operating independently and navigating competing priorities in a constantly changing environment
- Proven track record of success in meeting and exceeding goals
- Excellent communication, organizational, time management, and influencing skills
Special Sauce* (Non-essential Skills/Nice to Haves)
- 1+ years of experience using a POS (Point of Sale) software, ideally in the service industry
- Experience with Salesforce CRM
- Experience with customer retention
- Experience working in the tech industry or for a SAAS company
- Experience implementing restaurant focused software
- Training, teaching, or development experience
Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
*Bread puns encouraged but not required
#LI-DNI
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
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For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
