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Taylor Corporation is a growing, dynamic company with big plans for the future ― and our people. Family owned and proud of it, we power our employees’ potential and strive to create opportunity and security for every member of the team. We’re passionate about our work, we believe there is always a better way, and we’re in this for the long haul.
Ready to build a career? It’s time to look at Taylor.
Your Opportunity: Taylor Corporation is looking for an Office Supervisor. This role is responsible for the smooth operation of the production-support functions in a fast-paced flexographic print shop. This role supervises both the Production Coordinators and Purchasing Coordinator and acts as a key liaison between the front office, production floor, and external departments including Sales and Customer Service. The successful candidate will ensure effective communication, accurate job processing, timely material procurement, and consistent delivery to customer expectations.
Your Shift: 7:30am - 4:30pm, Monday - Friday
Your Responsibilities:
- Production / Purchasing Management
- Manage daily order flow to organization expectations
- Ensure high-quality customer service that meets or exceeds customer expectations
- Resolve escalated customer issues and complex service requests
- Schedule management
- Team Development
- Hire, train, and supervise team members
- Foster a positive, performance-driven team environment
- Set goals and conduct regular performance evaluations
- Cross-Functional collaboration
- Reporting and Metrics
- Track key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores.
- Provide regular reports and insights to senior management.
- Use data to inform strategic decisions and service enhancements.
You Must Have:
- Customer management experience
- Knowledge of supply chain and inventory management
- Technical proficiency (ERP, database, etc.)
- Effective communication and analytical skills
We Would Also Prefer:
- 3-5+years of experience in order entry, customer service or sale operations
- 2+ years in supervisory or management role within a fast-paced order processing environment
- Industry knowledge
We Would Also Prefer:
- Flexographic printing with focus on labels
- Familiarity with quality control standards or regulatory requirements to the industry (e.g. ISO, FDA, etc.)
About Taylor Corporation
One of the largest graphics communications firms in North America, Taylor’s family of companies provide a diverse set of products, services, and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services, and expertise for individuals, businesses, and distributors large and small. Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing, and marketing solutions that have helped build some of the world’s more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.
The Employer retains the right to change or assign other duties to this position.
Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.
