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Headquartered in Amsterdam, we also have satellite offices in Dublin, London, and Lucerne. We work with healthcare organizations throughout Europe and leverage a global network with our sister companies in the U.S. and Canada.
THE ROLE
Nordic Europe is looking for an experienced Epic consultant to support our international client base as they implement, improve, and maintain their Epic software systems. Our team of consultants support our clients as analysts, team leads, or project managers, and help ensure the success of their projects through their depth of knowledge. As a consultant with Nordic Europe, you have an interest working internationally across healthcare systems in Europe and the Middle East. Your work will primarily focuses on client work, though consultants will also be expected to work with other corporate team members on company projects as outlined below. Our consultants bring and grow invaluable knowledge for Epic related projects.
KEY RESPONSIBILITIES
- Client Work
- Providing world-class application or project advice to client teams and leadership
- Identifying risks or issues and communicating their importance to stakeholders appropriately
- Presenting technical concepts in a concise way to client users and teams, including workflow demonstrations, diagrams, etc.
- Managing timelines and competing priorities to ensure the success of the project
- Analysing and documenting workflows, technical documentation, training, and/or other resources as necessary
- Mentoring client project teams as necessary in project and system build; Developing and maintaining long-term relationships with prospective and current clients around the globe
- Handling other client-specific duties as required for individual projects
- To solve business issues and problems
- To demonstrate an understanding of operational environments in businesses To win and sustain client confidence
- To work confidently with credibility and influence at mid to senior levels
- To demonstrate an understanding of project and programme management leading practices
- Partnering with Client Services and Talent teams to develop new service lines or determine internal knowledge required to fulfil client requests
- Developing and maintaining internal documentation for use by the broader Tasman team
- Onboarding and acquainting new team members with Tasman policies and consulting methodologies
- Growing and developing the technical and cultural skills of the broader team
- Improving company processes and policies, not limited to consulting methodology, as necessary
- Expanding knowledge of the Epic software suite through certification training and internal mentoring
- Working on assigned projects on an ad hoc basis and assisting with other corporate initiatives as necessary, directed, assigned, or requested
SKILLS AND EXPERIENCE
- Certification in at least one application of the Epic software suite required; multiple Epic certifications preferred
- 3+ years’ experience implementing or maintaining Epic software applications, work with Epic clients outside of the USA preferred
- Bachelor’s Degree or equivalent required
- Project management experience
- Strong written and verbal communication skills
- Highly organized and able to handle multiple tasks while maintaining intense focus on individual tasks
- Ability to work both independently and as part of a team
- Ability to work with diverse groups of people across healthcare settings
- Flexible mentality and ability to adapt to different environments and new projects comfortably particularly with differences in global healthcare processes, requirements, and regulations
- Fluency in English required; proficiency in multiple languages preferred
- Ability to travel up to 50%, including domestic and international trips
Nordic is an equal opportunity employer dedicated to a policy of non-discrimination on any protected basis including race, creed, color, age, gender, religion, national origin, disability, marital or veteran status, sexual orientation, or any other legally protected status under applicable local, state or federal law. EEO/AA Employer: M/F/Disabled and Vet.
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