Job Profile Summary
The Network Operations Lead Engineer is responsible for overseeing the daily operations of customer systems, ensuring the continuous monitoring, maintenance, and performance optimization of both infrastructure and associated services. The ideal candidate will lead a team of network analysts and engineers to swiftly identify and resolve network issues, minimize downtime, and maintain high service availability and quality of service.
Skills and Expertise
- Proven experience (typically 5+ years) in network operations, with at least 2 years in a leadership or management role.
- Relevant certifications (e.g., CCNP, ITIL, PMP)
- You will be required to hold or successfully apply for SC and NPPV3 security clearances.
- Strong understanding of networking technologies, infrastructure technology and hardware.
- Experience with network monitoring configuration, deployment and operation.
- Familiar with Cryptographic handling and controls. Ideal candidate would have experience as a Crypto Custodian
- Experience with network monitoring tools such as SolarWinds, or similar.
- Excellent problem-solving skills and ability to work under pressure.
- Strong communication and interpersonal skills to effectively manage team members and coordinate with other departments.
- Ability to develop strategic plans and manage projects.
- Able to work flexibly to support a dynamic operational environment and requirements.
Key Responsibilities and Tasks
- Lead and manage the Network Operations Centre team, including hiring, training, scheduling, and performance management.
- Oversee real-time monitoring of network infrastructure, servers, and telecommunications systems to detect and resolve faults or performance issues.
- Take ownership for the handling and control of Cryptographic material across the Operations Centre
- Develop and enforce operational procedures, standards, and best practices to ensure efficient incident response and network reliability.
- Manage escalation processes and coordinate with other IT teams, vendors, and service providers to resolve complex network problems.
- Analyse network performance data and generate reports to identify trends, predict potential issues, and drive continuous improvement.
- Ensure compliance with company policies, industry standards, and regulatory requirements related to network operations.
- Plan and implement network maintenance activities, upgrades, and enhancements with minimal disruption.
- Budget management and resource allocation for NOC operations.
- Foster a culture of collaboration, proactive problem-solving, and customer service excellence within the team.
- Stay updated with the latest network technologies and industry developments to recommend improvements and innovations.
What can we offer you?
On offer is a competitive salary and benefits package, which includes:
- 37 hour working week with flexible hours
- Pension Scheme
- 201 hours of Annual leave (Plus Bank Holidays)
- 24 hours paid time for external volunteering work
- Life Cover
- 24/7 Employee Assistance Program and access to mental wellbeing app
- Employee discount shopping schemes on major brands and retailers
- Gym membership discounts
Your Career at Thales
We’re committed to giving you opportunities to be your best. We believe in embracing the passion and potential of our people, and to achieve this we offer market leading training, development and experiences, along with the opportunity to be mentored and coached by some of the smartest minds in the industry.
Your health and well-being matter to us and where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.
Thales is an equal opportunities employer, diversity and inclusion are integral to the success of Thales.
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In line with Thales' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.
At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working.
Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact Resourcing Ops for mid to senior roles, or the Early Careers Team for graduate and apprentice roles.
Great journeys start here, apply now!
Top Skills
Thales Belfast, Northern Ireland Office
Alanbrook Road, , Belfast, Belfast, Ireland, BT6 9HB
