The MSP Operations Manager oversees daily operations of IT service delivery, manages teams, optimizes processes, and ensures client satisfaction through quality service.
Job Overview
As an MSP (Managed Service Provider) Operations Manager, you will oversee the daily operations of the MSP team responsible for delivering IT services and support to clients. You will manage personnel, optimize workflows, ensure service quality, and drive continuous process improvement to meet client expectations and business goals.
Key Responsibilities- Manage and lead a team of technical analysts, engineers, and support staff delivering IT infrastructure and managed services to clients.
- Oversee client deliverables, ensuring projects and service requests are completed on time, within scope, and with high quality.
- Develop and implement operational processes, best practices, and efficiency measures to improve service delivery and client satisfaction.
- Coordinate resource allocation and scheduling to optimize team productivity and response times.
- Monitor and analyze operational KPIs and service metrics to identify areas for improvement.
- Collaborate with internal departments and external vendors to support MSP service goals and compliance standards.
- Manage budgets, forecasting, and reporting for operational performance and resource planning.
- Provide coaching, mentoring, and development opportunities for team members.
- Ensure adherence to industry standards, regulatory requirements, and security policies in service delivery.
- Support business growth initiatives and client retention through strategic planning and operational excellence.
- Travel may be required to client sites or other operational locations as needed.
- Proven experience in operations management within an MSP or IT services environment.
- Strong leadership and team management skills with the ability to motivate and develop technical staff.
- Experience with workflow analysis, process improvement, and performance management.
- Familiarity with IT infrastructure, managed services delivery, and client relationship management.
- Excellent organizational, communication, and problem-solving abilities.
- Ability to handle budgeting, financial reporting, and resource planning.
- Flexibility to adapt to changing priorities and business needs.
Top Skills
It Infrastructure
Managed Services
Similar Jobs
.jpg)
Marketing Tech • Mobile • Software
The Senior Business Systems Analyst will enhance the Sales and Marketing technology stack, liaise with stakeholders, manage projects, and optimize business processes for efficiency and effectiveness.
Top Skills:
ClariFullcastGongMarketoOutreachPeople.AiSalesforce Sales CloudZoominfo
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Lead the development and operational excellence of Mastercard's AI platform, focusing on architecture, engineering teams, and scalable AI solutions.
Top Skills:
AWSAzureDockerFastapiFlaskGCPGitGrafanaKubernetesNode.jsPrometheusPythonTerraform
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
The Director of Product Solutions leads Mastercard's strategic efforts in addressing customer needs in the payments industry, crafting compelling narratives, and driving collaborative solutions. This role requires deep understanding of Mastercard's products and collaboration with sales teams to articulate value propositions effectively.
Top Skills:
Digital WalletsFraud And SecurityInformation SolutionsPayments Ecosystem
What you need to know about the Belfast Tech Scene
If asked to name the birthplace of the RMS Titanic, you might not say Belfast. Similarly, if asked to name Europe's leading destination for foreign direct investment in new software development, Belfast might not come to mind. Yet, both are true. The city has emerged as a tech powerhouse, recently ranked among the best in the U.K. for tech careers — especially for software developers. It also leads the U.K. with the highest percentage of software development jobs advertised.
