The Merchants Success Associate builds relationships with merchants, recommends product adoption, resolves issues, and improves overall merchant experience.
- Create strong relationships with our merchants
- Recommend ways to best utilize the Shopline platform
- Point out areas for improvement, including opportunities for product adoption and implementing new Shopline features
- Triage technical issues to Shopline escalated Support teams
- Work with internal Shopline teams to advocate for merchants’ needs and requests
- Demonstrate an in depth understanding of industry trends
- Elevate the overall merchant experience
- Coach merchants to grow their business by partnering with them on goal development, and providing tailored and structured recommendations to achieve those goals
- Identify areas for improvement, including opportunities for product adoption and implementing new Shopline features; recommending ways to best utilise Shopline's solutions.
- Build relationships and be the Trusted Advisor focussing on growing and retaining merchants.
Similar Jobs
HR Tech • Information Technology • Professional Services • Sales • Software
Strategic, data-driven Customer Success Manager responsible for driving adoption, retention, and expansion across large, complex SaaS accounts. Build tailored success plans, lead executive engagements and workshops, translate health and usage signals into proactive actions, partner with sales and renewals, maintain account documentation, and use AI and customer intelligence to scale personalized interactions and surface growth opportunities.
Top Skills:
Ai ToolsAutomation ToolsCRMCustomer Intelligence ToolsCustomer Success PlatformsHr TechProject Management Tools
HR Tech • Information Technology • Professional Services • Sales • Software
Lead and develop an Enterprise Customer Success team to drive renewals, expansion, and advocacy. Build account-specific success frameworks, assess customer health, mitigate churn risks, collaborate cross-functionally, and use data and analytics to meet retention and expansion KPIs.
Top Skills:
Ai ToolsAtsAutomation ToolsGainsightHrisMicrosoft TeamsPayroll SystemsSalesforceSlackTableau
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Sell ServiceNow software to UK mid-market accounts (1,000–5,000 employees). Build territory plans, qualify prospects, run demos, close new business, manage accounts, collaborate with marketing and virtual specialists, and meet quarterly/annual sales quotas.
Top Skills:
AICRMServicenow
What you need to know about the Belfast Tech Scene
If asked to name the birthplace of the RMS Titanic, you might not say Belfast. Similarly, if asked to name Europe's leading destination for foreign direct investment in new software development, Belfast might not come to mind. Yet, both are true. The city has emerged as a tech powerhouse, recently ranked among the best in the U.K. for tech careers — especially for software developers. It also leads the U.K. with the highest percentage of software development jobs advertised.
