The Merchants Success Associate builds relationships with merchants, recommends product adoption, resolves issues, and improves overall merchant experience.
- Create strong relationships with our merchants
- Recommend ways to best utilize the Shopline platform
- Point out areas for improvement, including opportunities for product adoption and implementing new Shopline features
- Triage technical issues to Shopline escalated Support teams
- Work with internal Shopline teams to advocate for merchants’ needs and requests
- Demonstrate an in depth understanding of industry trends
- Elevate the overall merchant experience
- Coach merchants to grow their business by partnering with them on goal development, and providing tailored and structured recommendations to achieve those goals
- Identify areas for improvement, including opportunities for product adoption and implementing new Shopline features; recommending ways to best utilise Shopline's solutions.
- Build relationships and be the Trusted Advisor focussing on growing and retaining merchants.
Similar Jobs
Artificial Intelligence • Cloud • Sales • Security • Software • Cybersecurity • Data Privacy
Software engineering intern supporting the Platform Engines group and Policy Engine for SailPoint’s cloud identity security platform. Responsibilities include developing software, procedures, and test solutions; collaborating with software and QA engineers, technical writers, and product managers; and working in Agile teams. The intern will gain exposure to cloud and software technologies including Golang, Angular, AWS, Docker, Kafka, Kubernetes, REST, SQL, and Temporal.
Top Skills:
AIAngularAWSCloudDockerGoJenkinsKafkaKubernetesMachine LearningPlaywrightRestSaaSSnowflakeSQLTemporalTypescript
Cloud • Security • Software • Cybersecurity • Automation
Design, implement, and evolve complex backend capabilities for GitLab’s global DevSecOps platform. Drive architecture and technical direction, improve quality, security, availability, performance, and operational readiness, and participate in incident response. Mentor engineers, lead through technical influence, collaborate asynchronously across product and infrastructure teams, and integrate reliable agentic AI systems into production engineering workflows.
Top Skills:
AIAPIsBackend SystemsIndependently Operated ServicesModular Monoliths
Cloud • Security • Software • Cybersecurity • Automation
Conduct outbound prospecting, qualify target accounts, generate sales-accepted opportunities, and build pipeline for GitLab’s sales organization. Research accounts, engage prospects through calls, email, and social outreach, maintain activity and pipeline records in Salesforce, collaborate with marketing, sales, and customer success teams, attend regional events, improve BDR processes, and mentor new hires.
Top Skills:
DevOpsDevsecopsGitlabOutreachSales NavigatorSalesforce
What you need to know about the Belfast Tech Scene
If asked to name the birthplace of the RMS Titanic, you might not say Belfast. Similarly, if asked to name Europe's leading destination for foreign direct investment in new software development, Belfast might not come to mind. Yet, both are true. The city has emerged as a tech powerhouse, recently ranked among the best in the U.K. for tech careers — especially for software developers. It also leads the U.K. with the highest percentage of software development jobs advertised.
