Senior Manager, Technical Program Management (Customer Facing)

Mapbox is the leading real-time location platform for a new generation of location-aware businesses. Mapbox is the only platform that equips organizations with the full set of tools to power the navigation of people, packages, and vehicles everywhere. More than 4 million registered developers have chosen Mapbox because of the platform’s flexibility, security and privacy compliance. Organizations use Mapbox applications, data, SDKs and APIs to create customized and immersive experiences that delight their customers. 

At Mapbox, Technical Program Managers (TPMs) operate in a customer-facing, post-sales capacity. This team owns the end-to-end implementation lifecycle for our most strategic enterprise customers — from contract signature through deployment, go-live, adoption, and value realization. TPMs partner with Mapbox’s most strategic customers in building the future of mobility. We ensure customers successfully integrate Mapbox into their technical environments, align executive and technical stakeholders, manage scope, and achieve measurable business outcomes. TPMs are accountable not just for coordination, but for delivery execution in real-world customer environments.

This is a high-impact leadership role in a fast-paced, dynamic environment where you will guide a talented team through ongoing change and help shape it into a highly organized, consistent, and effective unit that delivers strong results reliably.

Mapbox is seeking a Senior Manager, Technical Program Management (EMEA) to lead our post-sales TPM organization across the region.

This leader is accountable for building a disciplined, scalable TPM organization that delivers predictable implementation outcomes, strong product adoption, and measurable business impact. You will ensure Mapbox solutions are successfully deployed within complex enterprise environments while serving as a senior escalation point for high-stakes customer engagements.

Reporting to the SVP of Sales, this role sits at the intersection of Sales, Product, Engineering, and Customer Success, ensuring Mapbox wins not just in deals — but in production.

• Own the successful implementation of Mapbox solutions across EMEA enterprise accounts.

• Ensure structured execution from contract signature through go-live and early adoption.

• Drive clear delivery plans aligned to customer technical environments and business objectives.

• Ensure successful integration of Mapbox APIs, SDKs, and data products within customer architectures.

• Establish governance frameworks including milestones, deliverables, risk management, and executive reporting.

• Ensure disciplined scope management, SOW alignment, and change control.

• Define and champion the charter, engagement model, and responsibilities of the EMEA TPM team.

• Build repeatable processes, playbooks, operating rhythms, and metrics that drive predictable delivery.

• Recruit, develop, and retain high-performing TPMs with strong technical and customer leadership capabilities.

• Establish clear performance expectations, career paths, and accountability standards.

• Implement measurable KPIs for implementation success, adoption, usage growth, and customer outcomes.

• Serve as the senior escalation point for complex enterprise deployments and major customer incidents with significant financial or strategic implications (e.g., $50 million+ in value).

• Lead executive-level discussions around delivery timelines, trade-offs, scope, and business impact.

• Provide calm, decisive leadership during high-pressure or commercially sensitive situations.

• Build trusted advisor relationships with technical stakeholders and C-level leaders.

• Partner closely with Sales to ensure seamless transition from deal to delivery and alignment of expectations.

• Align with Product and Engineering to translate customer feedback into actionable insights and roadmap clarity.

• Establish closed-loop communication on critical issues, proactively updating customers on progress and resolution.

• Drive internal accountability to ensure customer commitments are met.

• 10+ years of experience leading enterprise software implementations or Professional Services delivery in a post-sales environment

• 5+ years of people management experience leading technical customer-facing delivery or services teams

• Proven ownership of complex, multi-stakeholder enterprise deployments from kickoff through production launch.

• Demonstrated success managing scope, SOW execution, change management, and high-impact customer escalations

• Deep customer empathy paired with disciplined execution.

• Delivery-Oriented Leader: You are accountable for outcomes — not just coordination. You build structure in ambiguity and create operational discipline that enables predictable success.

• Customer-Centric Operator: You proactively represent the customer internally and ensure their business objectives drive implementation priorities.

• Technically Fluent: You understand cloud architectures, API/SDK integrations, and enterprise technical ecosystems deeply enough to anticipate risk and guide execution credibly.

• Change Leader: You have successfully improved or scaled delivery organizations and can implement operational rigor in evolving environments.

• Executive Communicator: You engage effectively across audiences — from developers to senior executives — with clarity, confidence, and precision.

• Cross-Functional Influencer: You navigate matrixed organizations effectively, aligning Sales, Product, Engineering, Support, and Solutions Architecture to deliver customer outcomes.

• Based within 60 minutes of a major international airport hub to support rapid-response customer engagement and site visits.

In addition to our core values, which are not unique to this position and are necessary for Mapbox leaders:

• We value high-performing creative individuals who dig into problems and opportunities.

• We believe in individuals being their whole selves at work. We commit to this through supportive health care, parental leave, flexibility for the things that come up in life, and innovating on how we think about supporting our people.

• We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company.

• We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply.

By applying for this position, you acknowledge that you have received the Mapbox Non-US Privacy Notice for applicants, which is linked here.  Completing this application requires you to provide personal data, such as your name and contact information, which is mandatory for Mapbox to process your application. 

We are committed to a fair and equitable hiring process. We do not discriminate against any protected class.

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