Manager, Technical Consulting

Primary Responsibilities:

• Lead a team of Technical Consultants and Data Integration Specialists responsible for implementing Cority SaaS solution to our global customer base
• Guide the delivery of technical services adhering to best Cority practices.
• Oversee resource management for direct reports, project delivery and operational success metrics.
• Cultivate and maintain a strong team culture where team members feel valued, engaged, and have clear career growth paths including continual learning plans.
• Monitor project implementations to ensure the successful completion of customer engagements with high degree of customer satisfaction.
• Assist resolve project issues and be an escalation point for team members and clients.
• Assist with recruiting, hiring, and onboarding of new team members
• Support the Director of Technical Services for financial goals and metrics, including bookings, revenue, margin, and utilization.
• Assist Sales to define scope, deliverables, effort, and project timelines for SOWs.
• Help scaling global service operations (i.e., people, process, systems, and tools) to deliver a best-in-class customer experience while building and monitoring effective and efficient delivery methodologies.
• Work collaboratively with Sales, Product Management, Engineering, and other departments to drive innovation and evolve Cority’s offerings.

Experience:

• Technical education such as Software Engineering, Computer Science, or similar
• Working Knowledge of technical tools such as Relational Database Management Tools (SQL or Oracle), Web Service Utilities (using SOAP and / or REST API’s), SSO Platforms (ADFS, Shibboleth, Ping Federate, etc).
• Must be able to understand and communicate the role of technology in the delivery of SaaS based solutions.
• Demonstrated experience leading high performing teams with accountability for utilization of direct reports to meet departmental objectives.
• Demonstrated experience managing a team of consultants delivering multiple and concurrent projects of varying sizes.
• Experience managing technical resources and supporting the development of technical and client facing skill sets, including resource growth plans, training objectives and succession strategies.
• Understanding of product and project lifecycles and demonstrated ability to navigate both in assessing critical project paths to ensure project delivery is completed within the current scope.
• Must have strong organizational and time management skills.
• Must have excellent consulting skills and strong problem-solving capabilities.
• Ability to mentor team members and resolve conflicts considered a strong asset.
• May be required to Travel.