It’s true. At Mews, we dream big. As a Hotel Tech unicorn valued at $1.2b, we’re propelling new-generation cloud technology within global hospitality. With our industry-leading property management solution, we’re enabling the world’s most revolutionary hospitality brands to accelerate their digital transformation.
We’re on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole... 🐇
First things first: you want to know what you’re actually applying for. It’s impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distill it down to a job description (which we do because this is a job description), it would be this:
As Manager of SMB Sales for the UK region, you will lead a team of high-performing, full-cycle Sales Managers focused on driving growth in the Commercial segment. This is a strategic and hands-on leadership role where you will empower your team to excel across the entire sales funnel, from outbound prospecting to closing deals. You will be responsible for ensuring daily operations run smoothly while fostering a proactive, performance-driven culture. Through clear direction, operational excellence, and a passion for coaching, you will help your team exceed their goals and develop into the next generation of sales leaders. You will step in where needed, champion new ideas, and drive continuous improvement.
✅ Your mission, should you choose to accept it:- Oversee daily operations of the SMB UK Sales team, providing clear priorities and support
- Own monthly and annual quota attainment, instilling a proactive hunter mentality that fuels Commercial-segment growth.
- Develop the next generation of Commercial talent by coaching, mentoring, and performance-managing a high-performing SMB team.
- Track and act on performance metrics and Commercial SLAs, creating accountability and continuous improvement.
- Ensure the team promptly and effectively responds to all inbound leads, referrals, and enquiries by establishing clear routing rules, enforcing strict response-time SLAs, and equipping reps with the necessary enablement tools.
- Safeguard CRM hygiene by setting rigorous data-governance standards, automating routine checks, and training the team on consistent, accurate process compliance.
- Represent Mews at international conferences and events, cultivating partnerships and reinforcing our reputation for innovation.
- Champion operational excellence: adopt (and, when needed, refine) processes, procedures, and policies to guarantee consistently high service levels.
- Identify and lead process improvements, collaborating cross-functionally to bring them to fruition.
- Manage onboarding and ramp-up of new team members, ensuring every hire reaches full productivity within the defined timeline.
- Fluent in English, with deep regional expertise and a strong presence in the UK market.
- Proven track record as a quota-carrying SaaS sales professional, managing the full sales cycle from outbound prospecting to closing.
- Successful sales leader with a history of guiding SMB reps, building outbound pipeline, and converting inbound demand into revenue.
- Operationally excellent: a power user of Salesforce, accurate forecaster, and architect of impactful cadences including 1:1s and deal reviews, while consistently upholding SLAs and CRM best practices.
- Talent builder: recruits, onboards, and rapidly up skills new hires with a repeatable coaching playbook.
- Inspiring, customer-focused leader who fosters a high-performance culture built on motivation, accountability, and advocacy for the customer voice.
- Adaptable, organised, and outgoing, energised by innovation and represent Mews at international events
- Previous experience in hotel sales or hospitality software is a nice to have, not a must-have.
Did you know Mews was named Best PMS of 2025 - for the second year in a row - and twice recognized as a Best Place to Work in Hotel Tech?
That success is powered by our incredible people and supported by the benefits that help them thrive.
🌍 Global benefitsNo matter where you’re based, you’ll enjoy:
Participation in our company share program
Best-in-class parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available within your first year)
Unlimited paid holiday (yes, really)
Work from anywhere - enjoy the flexibility to work from other countries for a few weeks each year through our compliant and flexible Workation policy.
Relocation options available after 1 year
- Monthly "EDGE" time - dedicated to Explore, Develop, Grow, and Elevate yourself
Flexible, hybrid working options
One-off home office setup budget to make your workspace your own
Monthly working-from-home and healthcare allowances (where local healthcare benefits are not in avaliable)
We also tailor benefits to each location - from regional healthcare coverage to team events, socials, and other perks that make Mews life special wherever you are.
Because at Mews, growth, balance, and belonging aren't just words, they're how we work.
We want to get to know you, so it’s only fair we tell you a little bit about ourselves first. Mews has been transforming hospitality since 2012. What began in a single hotel in Prague now powers thousands of hotels around the world, as they pursue their mission to develop transformational solutions for brands and create remarkable experiences for guests.
Since the beginning, Mews embraced being different. Mews is not simply a property management system, but a connected hospitality cloud with products across the hotel ecosystem and more integrations than anyone else.
From global hospitality brands to independent properties, hoteliers join Mews because they recognize the power of innovation. They understand that they can benefit from hotel tech that drives efficiency, maximizes revenue, and improves guest happiness.
Powering over 5,000 customers across more than 85 countries, Mews Hospitality Cloud is designed to streamline operations for modern hoteliers, transform the guest experience and create more profitable businesses.
Ranked 24th in the FT 1000 list of the fastest-growing European companies in 2021, Mews has been recognized as the Best PMS by industry peers at the HotelTechAwards in both 2020 and 2024, consistently earning acclaim. Mews also achieved finalist status in 2021 and 2022. What's more, we take immense pride in being listed among the Best Places to Work in Hotel Tech during those same years and again this year. But our achievements don't stop there; Mews was also listed among the World's Best Hotel PMS Provider 2023 and as the World's Best Independent Hotel PMS Provider 2022 and 2023 by the World Travel Tech Awards.
That’s what we do, but what about who we are? Mews’ culture is special and difficult to capture in words, which makes writing this tricky. You'll experience the freedom to be yourself and the ability to watch your ideas come to life. You’ll have an open line of communication and an open invitation to after-work drinks, be they virtual or in-person. Sometimes the work can be challenging and there can be a lot of it, but you’ll always be able to rely on those around you.
Yes, we’re ambitious and we move fast, but we know the value of fun and taking a breather. We have slack channels for almost every interest imaginable, and an all-company meeting every Friday gives you the chance to ask any question to our leadership team.
To get more of an idea what life at Mews is like, check out our Instagram 📸.
We’re guided by our five key values; if you see yourself in them, it’s time to get in touch.
We’re an equal opportunities employer. To reimagine the art of hospitality, we need teams that represent our global and diverse customers and users. Our differences make Mews, so we welcome people of all backgrounds and identities to work with us. We embrace different perspectives, encourage trying new things and want everyone to feel safe bringing their authentic self to work. If this sounds like you and you’re ready to join a global, innovative and exciting community, we’d love to hear from you.
One very important note: don’t hold back. Even if you don’t meet 100% of the criteria listed in this job description, we still encourage you to apply. We believe everyone should have equal access to opportunities and we’re committed to providing an inclusive experience, so please let us know if there’s anything we can do to support you during the application process. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected characteristic. We can’t wait to hear from you.
🤖 AI and Hiring at MewsAt Mews, we believe AI enhances our work but should not replace what humanises it and makes it individually ours. We see AI as a tool to support research, generate ideas, and drive efficiency, but creativity, critical thinking, and opinions differentiate us. As you apply, feel free to use AI to help structure your thoughts — but ensure your application and conversations with us, reflect your personal opinions, capabilities and experience. We’re building an AI-enabled workforce, and that starts with people who think independently and bring fresh ideas to the table. Because at Mews, making work more human is the ultimate goal.
