Manager Simplification

Mō te tūranga | About the Role

The role of Simplification Manager is to works with a business improvement methodology framework to take ownership of driving process and delivery initiatives.

The purpose of this role is to use your knowledge and skills in a constructive and collaborative way to facilitate and lead simplification initiatives to improve Westpac’s processes and procedures and develop continuous improvement capability within the business. A focus and proven experience to deliver tangible outcomes which will improve banker and customer experience is a must.

This role requires strong collaboration skills and the ability to build and maintain relationships with stakeholders.

You will be an experienced facilitator leading cross functional teams to outcomes which:

• Are customer centric (reduce effort, improve process speed)

• Are easy for our people to operate and improve quality

• Free up capacity to be re-invested or be realised as savings.

Nā tāu rourou | What will you bring?

• Relevant experience in Banking, Contact Centre, Operations

• Knowledge of Westpac Banking Systems

• Proven experience Process Improvement

• Relevant experience within customer facing Contact Centre and/or Operational and/or Branch environments

• Strong relationship building capability

• In-depth knowledge and understanding of Consumer operational processes and policies

• Developed problem solving skills

• Communication – Clearly conveying outcomes, as well as providing information and ideas to staff, customers and groups in a manner that engages the audience and helps them understand the value

• Ability to identify productivity and efficiency opportunities & provide solutions/share best practice

• Ability to work unsupervised and develop leadership skills

• Competent in analysing and interpreting results and trends

• Ability to challenge self – being able to work out own solutions

• Proven ability to access a wide variety of resources and build strong networks

• Strong customer service focus

• Advanced written, verbal & oral communication skills

• Computer literacy i.e. excel, macros, pivot tables, trend graphs

Westpac Hei Wāhi Mahi | Working at Westpac
In addition to immersing yourself in a supportive team environment, you'll receive some great job perks and benefits including:
• 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
• Additional purchased leave options up to 4 weeks per year
• Banking benefits, insurance discounts and superannuation scheme
• Growth and development – we provide opportunities for development and promote internal mobility
• Recognition - we recognise and reward our star performers
• School holiday subsidy - help you balance work and family during school holiday
• 2 Volunteer days per year

Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

Tono mai ināianei! | Apply Now!

Apply today with your CV and Cover Letter. 

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities. 

Mahi tahi tātou, kaha ake tātou | Together Greater

Applications close: