Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Zocdoc’s most important asset is our people. As a Staff Data Scientist, Marketplace, you’ll play a meaningful role in transforming healthcare by shaping how millions of patients discover and book care.
The Marketplace team is responsible for driving patient demand, optimizing the search and booking experience, and ensuring a healthy, high-performing two-sided marketplace. This includes areas such as Growth, Search, Insurance, and Patient Home.
As a strategic technical leader on the Marketplace Analytics team, you’ll design and scale analytical frameworks that inform product and growth strategy, guide experimentation, and optimize performance across the patient funnel—from acquisition through booking and retention. Your work will directly improve marketplace liquidity, efficiency, and long-term value.
You’ll enjoy this role if you are…Passionate about transforming healthcare through data and turning complex datasets into meaningful product insights
A force multiplier who loves mentoring and enabling teams to deliver scalable, high-impact work
Comfortable operating at the intersection of business strategy, data science, and product innovation
Energized by complex, ambiguous problems and skilled at translating them into structured analytical solutions
Personally motivated by building systems, frameworks, and capabilities that outlast any one analysis
Serious about your work, but not about yourself — you value rigor and humility equally
Partnering with Product, Marketing, Finance, Engineering, and Commercial teams to translate insights into actionable product and business strategy
Architecting and executing experimentation frameworks, including A/B testing design, power analysis, variance reduction, and advanced causal inference methodologies (e.g., DiD, synthetic controls, propensity modeling, causal forests)
Identifying, designing, and guiding the development of analytical models (e.g., LTV, survival, uplift models) to improve provider utilization, acquisition, retention, patient engagement, and client ROI
Establishing scalable statistical frameworks and best practices to quantify the impact of product and commercial initiatives
Partnering with Engineering to ensure data quality, event instrumentation, feature availability, and scalable pipelines that enable trustworthy analysis
Mentoring and upskilling analysts and data scientists, raising the bar for analytical rigor and impact across Zocdoc
Advancing AI-assisted analytical workflows to streamline recurring analysis and decision support
Working with cutting edge GenAI tools and technology
An unrelenting desire to build more equitable, inclusive, and diverse workplaces, and view this role as an opportunity to create positive change
8+ years of experience in data science, machine learning, or related quantitative roles
Proven success developing LTV models, survival models, uplift models, or similar predictive frameworks for customer targeting and optimization
Deep expertise in SQL and Python (pandas, NumPy, scikit-learn, statsmodels)
Strong knowledge of experimentation and causal inference, including statistical power analysis, experiment design, and quasi-experimental methodologies
Experience shaping and scaling analytics functions—not just building individual models
Experience working in cross-functional product organizations
The ability to integrate generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity
Superb communication skills and the ability to influence non-technical stakeholders
The mentality of an entrepreneur/owner with a strong bias to action
Humility — you treat all people with dignity and respect, regardless of title or tenure
Master’s or PhD in Statistics, Economics, Applied Math, or another quantitative field
Experience within a SaaS organization
Zocdoc is committed to fair and equitable compensation practices. The base salary range for this role is currently $200,000 – $250,000 for NYC positions only. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. This position is also eligible for variable pay and equity. This salary range may differ in other states.
NYC Benefits:
Flexible, hybrid work environment at our convenient Soho location
Unlimited Vacation (if salaried)
100% paid employee health benefit options (including medical, dental, and vision)
Commuter Benefits
401(k) with employer funded match
Corporate wellness program with Wellhub
Sabbatical leave (for employees with 5+ years of service)
Competitive paid parental leave and fertility/family planning reimbursement
Cell phone reimbursement
Catered lunch everyday along with beverages and snacks
Employee Resource Groups and ZocClubs to promote shared community and belonging
Great Place to Work Certified
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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