Lead and develop a Customer Success team for EMEA, drive retention and satisfaction through strategic relationship management, monitoring customer health metrics, cross-functional collaboration, and identifying upsell/cross-sell opportunities. Provide reporting and ensure resources and tools support account management.
About Job
As a Manager of Customer Success for EMEA at Multiplier, you will lead a team dedicated to ensuring customer satisfaction and success. You will play a critical role in shaping customer experiences and driving customer value through strategic relationship management and proactive engagement.
This position is pivotal in supporting our growth and retention strategies across the EMEA region. You will work closely with cross-functional teams to address customer needs, provide solutions, and develop strategies to enhance overall customer satisfaction and loyalty.
Skills & Qualification- Strong leadership skills to manage and inspire a team of customer success professionals
- Excellent communication and interpersonal skills for building strong customer relationships
- Strategic thinking to develop and implement customer success initiatives that align with business goals
- Proficiency in CRM software to manage customer interactions and data efficiently
- Analytical skills to assess customer data and drive insights for continuous improvement
- Experience in customer success or account management within the EMEA region
- Bachelor’s degree in Business, Marketing, or a related field
- Ability to work collaboratively with cross-functional teams to drive customer success
- Lead and develop a team of customer success managers to deliver exceptional service and support
- Develop and implement strategies to enhance customer satisfaction and retention across the EMEA region
- Collaborate with sales, marketing, and product teams to ensure customer needs are met and exceeded
- Monitor customer health metrics and develop intervention strategies to address any concerns proactively
- Foster strong relationships with key customers to understand their needs and drive mutual success
- Ensure the team is equipped with the necessary tools and resources to effectively manage customer accounts
- Provide regular reports and insights to senior leadership on customer success metrics and progress
- Identify opportunities for upselling and cross-selling to maximize customer value
Similar Jobs
HR Tech • Information Technology • Software
Manage and grow a portfolio of EMEA accounts via consultative customer success: drive product adoption, identify expansion opportunities, collaborate cross-functionally, relay customer feedback to product, and ensure retention and quota attainment.
Top Skills:
Employer Of RecordEorGlobal PayrollHr SaasHrisHrms
Marketing Tech • Analytics
Manage customer onboarding, technical implementation, and ongoing engagement for EMEA customers. Act as trusted advisor to improve retention, run QBRs, identify revenue opportunities, and coordinate escalations with internal teams.
Top Skills:
Ad NetworksAd TrackersBi ToolsBi/AnalyticsChatgptClaudeExchangesGeminiMmpsPmds
%20(002).png)
Security • Software • Cybersecurity
Serve as trusted advisor for complex enterprise accounts across EMEA, driving value realization, retention, renewals and expansion. Build C‑level relationships, quantify ROI, lead Voice of the Customer initiatives, and partner with product and sales to improve customer security posture and outcomes.
Top Skills:
Crm SoftwareOn-PremiseOracleOracle E-Business Suite (Ebs)SaaSSAPVulnerability Management
What you need to know about the Belfast Tech Scene
If asked to name the birthplace of the RMS Titanic, you might not say Belfast. Similarly, if asked to name Europe's leading destination for foreign direct investment in new software development, Belfast might not come to mind. Yet, both are true. The city has emerged as a tech powerhouse, recently ranked among the best in the U.K. for tech careers — especially for software developers. It also leads the U.K. with the highest percentage of software development jobs advertised.
