Job Description :
Logistics Operations Team Leader
Location: Glasgow, Edinburgh, Leven.
Contract: 8 month fixed term contract
About us
With over 200 brands sold in nearly 180 countries, we’re the world’s leading premium drinks company. Bring your passion and use your curiosity as you explore, collaborate, and innovate to build brands consumers love. Together with passionate people from all over the world, you’ll test new ideas, learn and grow, and unlock a brighter, more exciting future.
Join us to create a career worth celebrating.
About the Function
Our Supply Chain and Manufacturing team are problem-solvers, sourcing, producing, and delivering our much-loved brands to delight customers around the globe. Over half of Diageo’s 30,000+ people work in Supply Chain and Manufacturing. It’s an intricate and sophisticated operation that’s the product of logistical, manufacturing, and technical collaborations.
Our teams in 100 sites in over 30 countries cover production facilities, supplier relationships, customer collaborations and third-party agreements. We’re committed to realising our ‘Society 2030: Spirit of Progress’ goals, to protect the environment and support our farmers and suppliers. Whatever your skills and experience, we’ll help you to thrive in our inclusive culture.
About the Role
The Logistics Operations Team Leader is responsible for leading our Market Service teams, who deliver exceptional customer service on behalf of Global Brand Supply Scotland. The core focus is on the effective coaching & development of team members in delivering customer service to markets in a cost-effective, efficient, and compliant manner. A Logistics Operations Team Leader must be a champion for digitalisation, as we drive Diageo’s supply chain towards a digital future. The role sits in the middle of our global supply operations, providing excellent opportunity of exposure to multiple business areas and global stakeholders.
Key Responsibilities
Stakeholder Management
- Coaching the team of Market Service Owners, responsible for service post-order entry to delivery to meet customer service requirements.
- Manage interactions between markets, planning and logistics partners to meet customer expectations.
Export Documentation
- Ensure the team delivers export documentation relating to orders in line with market requirements and compliance.
Carrier Liaison
- Effectively liaise with shipping lines on capacity, shipping instructions, documentation requirements, and issue resolution.
KPI Monitoring
- Monitor and record reasons for order failure to support KPI measures.
- Provide ownership for and input into corrective actions for misses, particularly order management adherence.
Digital implementation
- Support embedding digital tools within day-to-day operations, supporting teams with adoption to ensure success.
Productivity
- Ability to identify productivity & cost saving opportunities within logistics, delivering against stretching targets to ensure business value.
Skills & Experience Required
- Strong people leadership skills demonstrating that team performance matters more than individual contribution. Direct team leader experience is required.
- Experience working in logistics, export or customer services
- Ability to build strong networks and relationships with customers and internal stakeholders. Communicate efficiently
- Effective at managing multiple priorities and delivering against key business deadline.
Working with Us
Flexibility is key to success in our business and many of our people work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.
We offer a highly competitive rewards and benefits package including:
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Contemporary work life balance policies and wellbeing activities
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Contributary pension scheme
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Comprehensive health insurance
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Annual bonus
Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and listened to, is a crucial part of this.
We believe the most diverse and inclusive culture makes for a better business and a better world.
We know that for our business to thrive and for Diageo to realise its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the countries in which we operate and to reflect our broad consumer base.
Around the world we have a number of inclusive Business and Employee Resource Groups known as BRGs and ERGs. These influential groups, made up of our people, represent various viewpoints, experiences and communities who generate thought-provoking work to enhance our business and workplace, creating a sense of belonging and opportunities for all.
Join us, and you'll be part of an organisation that embraces diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of — and help build — an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, approaches and more. And you'll help us champion inclusion and diversity across our entire business: with our employees, our suppliers, across our brands, and within the communities in which we operate.
#LI-Hybrid
Worker Type :
Regular
Primary Location:
Leven Processing
Additional Locations :
Edinburgh Park, Onyx, Glasgow
Job Posting Start Date :
2025-03-24
