As a Local Support Specialist, you will assist B2B partners by taking calls, providing updates on ongoing cases, responding to inquiries, and documenting your work in the CRM system. You will be a key support for operational teams while maintaining effective communication.
Join Our Team as a Local Support Specialist at RateHawk!
Are you passionate about travel and tech? Do you speak English fluently? If so, we’d love to have you join our fast-growing international travel-tech company! At RateHawk, we pride ourselves on having a fantastic team, a vibrant culture, and plenty of opportunities for growth.
What You'll Do:
- Help Our Partners: Take calls and provide initial advice to our B2B partners in English.
- Provide Updates: Keep our partners informed about ongoing cases and provide regular updates.
- Lend a Hand: Assist other operation teams with communication in English.
- Handle Inquiries: Respond to information requests from B2B partners.
- Record Details: Document all your work in our CRM system.
What We're Looking For:
- Language Skills: Advanced level of English – you’ll need to speak and write fluently.
- Quick Learner: Ability to grasp new information quickly and focus on results.
- Multi-Tasker: Capable of juggling multiple tasks and handling stress with ease.
- Empathetic: A strong sense of empathy is essential.
- Travel Industry Experience: Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is an advantage!
What We Offer:
- Remote Work: Work from the comfort of your home.
- Schedule: 5/2 from 10 am to 7 pm UK time.
- Salary: base payment + monthly bonus.
- Dynamic Team: Be part of a young and energetic group of specialists.
- Growth Opportunities: Tackle interesting and ambitious tasks that will elevate your professional skills.
- Learning & Development: We support your growth through seminars, trainings, and conferences.
- Perks: Take advantage of corporate discounts on hotels and other services.
The Process:
- Application and CV Review: We’ll take a look at your application and CV.
- Hireflix Video Interview: If there’s a match, you’ll be invited to a video interview.
- Internet Speed Test: Just to make sure you’re all set for remote work.
- Meeting with HR: A friendly chat with our HR team.
- Interview results and offer!
If this sounds like the perfect fit for you, we’d love to hear from you! Apply now and let’s create amazing travel experiences together!
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If asked to name the birthplace of the RMS Titanic, you might not say Belfast. Similarly, if asked to name Europe's leading destination for foreign direct investment in new software development, Belfast might not come to mind. Yet, both are true. The city has emerged as a tech powerhouse, recently ranked among the best in the U.K. for tech careers — especially for software developers. It also leads the U.K. with the highest percentage of software development jobs advertised.
