Life Insurance & Voluntary Programs Specialist

Description
Work Arrangement
This role is based remotely but if you live within a 50-mile radius of Warren, Detroit, Austin, or Mountain View, you are expected to report to that location three times a week, at a minimum.
Role Overview
The Life Insurance & Voluntary Programs Specialist supports the design, administration, and continuous improvement of GM's U.S. benefit programs, with a focus on life insurance and voluntary benefit programs.
Key Responsibilities
Program Operations & Governance

• Support end-to-end administration of assigned life insurance and voluntary benefit programs.
• Maintain deep knowledge of plan provisions, eligibility rules, and collective bargaining language and translate them into clear procedures and employee-facing materials.
• Develop and maintain program guides, desk procedures, training materials, and knowledge articles .
• Support internal controls, audits, and risk reviews for assigned programs.
• Serve as subject matter expert for voluntary benefits, evaluating competitiveness, participation, employee value, and financial impact; recommend enhancements or changes.
• Align voluntary benefits with core programs to ensure a consistent employee experience across enrollment, eligibility, communications, and claims.
• Support UAW-GM National Union Negotiations and benefit conferences with data, materials, and implementation considerations.

Case, Claim, and Appeals Support

• Act as an escalation point for complex claims and cases, partnering with TPAs, Legal, and HR.
• Compile and synthesize case documentation and summarize facts and provisions for Plan Administrator, EBPC, and internal decision makers .
• Draft acknowledgment and decision letters in line with ERISA, DOL, state requirements, and plan documents and identify trends for process or policy improvement.

Vendor & TPA Management

• Oversee day-to-day vendor and TPA performance , including SLAs, KPIs, error trends, and service issues.
• Support RFPs, renewals, pricing/fee reviews, and plan design changes with data and analysis.
• Ensure accurate implementation and documentation of plan changes, rates, file layouts, and interfaces .
• Manage vendor invoicing and payments and coordinate with Finance and Procurement.
• Coordinate system access and data security needs for TPAs and benefit vendors.

Data, Analytics, Compliance & Projects

• Prepare and interpret recurring and ad hoc reports on claims, costs, reserves, recoveries, participation, and trends.
• Use Excel, PowerPoint, and tools such as Power BI/Tableau to highlight insights, risks, and opportunities for leadership.
• Support budgeting, accruals, insurance filings, assessments, and reserve analyses through data gathering and reconciliation.
• Help ensure alignment with ERISA, IRS, DOL, insurance regulations, and plan documents .
• Identify opportunities to simplify, standardize, and automate processes and lead or support cross-functional projects and system changes.
• Partner with HRIS/IT/Security on eligibility, interfaces, access, and responsible use of AI and automation tools .

Stakeholder Partnership & Communication

• Collaborate with HR, Labor Relations, Legal, Payroll, Finance, plant/functional leadership, UAW Benefit Representatives, and the International UAW .
• Translate technical and regulatory requirements into clear, practical guidance for HR, leaders, and employees.
• Prepare concise, well-structured materials for leadership, governance forums, EBPC, and union discussions .
• Serve as a key liaison for Labor Relations and UAW stakeholders on life insurance and voluntary benefit topics.

Required Qualifications

• Bachelor's degree in Human Resources, Business, Finance, Risk Management, Actuarial Science , or related field.
• 5+ years of experience in employee benefits, with meaningful exposure to Life and AD&D / survivor benefits .
• Strong understanding of eligibility rules, plan documents vs. SPDs, and payroll/HRIS interactions .
• Advanced Excel and data analysis skills; experience with large datasets.
• Proven ability to manage details and multiple deadlines with high accuracy.
• Excellent written and verbal communication , including employee-friendly explanations and professional correspondence.
• Demonstrated collaboration with HR, Legal, vendors/TPAs, and union benefit representatives.

Preferred Qualifications

• Experience with a large, complex, multi-state employer or carrier/TPA environment for life insurance.
• Familiarity with unionized or collectively bargained environments .
• Working knowledge of ERISA claims and appeals .
• Experience with RFPs, renewals, vendor negotiations, and financial analyses .
• Experience using Power BI, Tableau, or similar tools for dashboards and visualization.
• Comfort with AI-enabled tools for drafting, research, and documentation within governance frameworks.

What This Role Offers

• A senior individual-contributor role in a critical employee benefit area .
• Exposure to senior Total Rewards, Labor, Legal, HR, and Finance leaders on high-impact issues.
• A culture focused on continuous improvement, data-driven decisions, and practical innovation , including technology and AI.

Compensation:
The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position, as well as geography of the selected candidate.

• The salary range for this role is $88,100 to $140,700. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.
• Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.
• Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)
This role is based remotely, but if the selected candidate lives within a specific mile radius of a GM hub, they will be expected to report to the location three times a week {or other frequency dictated by your manager}.
The selected candidate will be required to travel <25% for this role.
This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
Total Rewards | Benefits Overview
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Non-Discrimination and Equal Employment Opportunities (U.S.)
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We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.
Accommodations
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