About us: Accuris, a company long-known for accelerating innovation in engineering workflows and supporting the vibrancy of the engineering community, launched in May 2023 as a standalone company. Accuris was formerly known as S&P Global's Engineering Solutions division. The Company is valued for its standards content and workflow solutions like Engineering Workbench, Goldfire, Haystack and Parts Management Solutions.
Under its previous owners, including S&P Global, IHS and IHS Markit, Accuris has been an integral part of the engineering ecosystem for more than 60 years.
Job description
The main purpose of the role is to educate and support EMEA based users of Accuris, as well as occasionally supporting customers in the Americas and APAC regions. As a Learning Specialist within the Customer Education team your main duties are to provide support to customers after the sale and increase the customers' knowledge and adoption of the solutions through training and mentoring. You will also have an integral role to be the customer advocate internally, liaising closely with various internal teams such as Product Management or Marketing. You will further have a chance to contribute to and lead various Customer Experience projects.
General Duties:
- Create and deliver training to internal and external customers of Accuris, both online and onsite. Conduct proper follow up after training.
- Provide customers with support and mentoring on Engineering workflows utilizing Accuris solutions.
- Present the value proposition of Accuris Solutions.
- Be a Customer Advocate internally, providing feedback to sales and product teams.
- Establish and sustain relationships with internal teams, such as Product Management, Customer Experience and Sales.
- Create and maintain training and support materials.
- • Become an expert user of Accuris products.
Required skills, education and experience:
- Degree in education, engineering or related discipline and/or relevant experience
- Relationship building and management skills
- Ability to work as part of a team, as well as independently
- Ability to work in a virtual environment
- Self-starter with excellent time management skills
- Highly articulate and confident presenting in front of larger crowds
- Willingness to travel as needed (max. 25%)
- Excellent written and spoken English and an additional language (French, German, Japanese etc.)
The position reports to the Associate Director of Customer Education and is based remotely or onsite in Europe (UK, Spain, Italy, France, Germany).
About Company Statement:
Accuris delivers essential intelligence that powers decision making. We provide the world's leading organizations with the right data, connected technologies and expertise they need to move ahead. We think differently, combining the knowledge and resources of an established company with the unapologetic boldness of a startup. (https://www.spglobal.com/engineering/en/index.html)
Our mission: build an evolvable knowledge and data platform that enables STEM professionals to unlock and deliver innovation to the world's most complex problems.
Accuris provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Other details
- Job Family - Client Services
- Job Function - Sales
- Pay Type - Salary
