Job Description
Out of the successful launch of Chase in 2021, we're a new team, with a new mission. We're creating products that solve real world problems and put customers at the centre - all in an environment that nurtures skills and helps you realise your potential. Our team is key to our success. We're people-first. We value collaboration, curiosity and commitment.
As a Solutions Analyst at JPMorgan Chase within the Client Engineering Team, you are the heart of this venture, focused on getting smart ideas into the hands of our customers. You have a curious mindset, thrive in collaborative squads, and are passionate about new technology. By your nature, you are also solution-oriented, commercially savvy and have a head for fintech. You thrive in working in tribes and squads that focus on specific products and projects - and depending on your strengths and interests, you'll have the opportunity to move between them.
We are looking for an experienced Client Solutions Analyst with experience of working in the payments, cards and corebanking domain with strong functional domain knowledge and business skills to drive high quality integrations and accelerate the time to go-live process for our clients.
You will hold a deeply customer oriented voice within the company and work with cross-functional teams to drive product improvements, solve challenging and complex problems, and improve our product offerings.
This is a first-of-its-kind role within our business, which requires flexibility, adaptability, a self-starter mindset, and a can-do attitude. We're looking for a well-rounded candidate that can both set the right long-term client and solution engineering strategy and engagement model, as well as roll up their sleeves and not shy away from day-to-day relationship management.
Job Responsibilities:
- Consult and educate customers on the capabilities of our technologies and how they help customers achieve their business goals, leading clients through technical integrations of products across our portfolio
- Provide advice and guidance on required functionality needed by our software and from other systems to facilitate desired capabilities
- Understand, elicit and analyse customer requirements, and tracking and maintaining these in the backlog, be the voice of the customer in the design and build process, producing specifications and continuous support and feedback to engineering teams
- Identify product gaps and feature requests, capturing and raising these to be taken through the product feature request process
- Forward deploy by working closely with software engineering and product teams to expedite adoption of our products , helping shape the product roadmap, leveraging competitive and user insights to help PMs and Engineering teams prioritise
- Advise and document best practices around integrations using our APIs, enabling current and prospective customers to configure and integrate with our products and services
- Collaborate closely with engineering teams, obtaining a deep technical understanding of our products and associated roadmap
- Analyse and validate client business requirements, translating these into technical specifications/requirements
- Capture product features needed to allow customers to realise value and feedback into internal product and engineering teams, championing those new features within the organisation
- Understand, investigate and resolve customer technical queries, debugging problems in customer staging and development environments.
- Participate in product and software releases cycles, testing and QA processes, internal sales kick-offs, sales leads and opportunities meeting, planning pitches and sales demo activities.
Required qualifications, capabilities and skills:
- Strong functional domain knowledge in the Payments, Cards and Corebanking domains leading tech vendor integrations and medium to large scale digital transformation projects.
- Strong technical generalist with an ability to learn how our technology works both at a product feature level, and at a technical level.
- Analytical approach and mindset with strong problem solving skills and attention to detail
- Has experience integrating RESTful APIs and webhooks in prior roles
- Strong business analysis fundamentals: requirements elicitation and analysis, artefact creation (specifications, interaction and process diagrams) and solution consulting
- Solution Analysts who have a computer engineering background ( not a must ) and can look up and understand code and can act as a bridge to realise and validate real world business requirements into actual engineering modules.
- Comfortable interacting with developers and product managers alike.
- Excellent written communication and presentation skills, with the ability to explain complex products and software to a wide range of audiences
- Ability to understand customers underlying needs, exercise good commercial judgement and prioritisation, and propose solutions to complex technology and business problems
- A great verbal and written communicator, strong presentation skills with ability to think on the feet, comfortable explaining complex technical concepts to both technical and non-technical audiences
Preferred qualifications, capabilities and skills:
- We're particularly interested in candidates with experience in payments, cards, digital and core banking, anti-financial crime and data, who have played a leading role in digital transformation from legacy to modern modular microservices based cloud architecture however this is not a must.
#ICBengineering #ICBcareers
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.
