Lead Software Engineer- AI

Job Description
At JP Morgan Chase, we understand that customers seek exceptional value and a seamless experience from a trusted financial institution. That's why we launched Chase UK to transform digital banking with intuitive and enjoyable customer journeys. With a strong foundation of trust established by millions of customers in the US, we have been rapidly expanding our presence in the UK and soon across Europe. We have been building the bank of the future from the ground up, offering you the chance to join us and make a significant impact.
As a Lead Software Engineer at JPMorgan Chase within the International Consumer Bank, you will play a crucial role in this initiative, dedicated to delivering an outstanding banking experience to our customers. You will work in a collaborative environment as part of a diverse, inclusive, and geographically distributed team. We are seeking individuals with a curious mindset and a keen interest in new technology. Our engineers are naturally solution-oriented and possess an interest in the financial sector and focus on addressing our customer needs. We work in a team focused on the delivery of a leading-edge technology stack underpinning our customer servicing capabilities.
Job responsibilities

• Deliver end-to-end solutions in the form of cloud-native microservices architecture applications leveraging the latest technologies and the best industry practices
• Design and build solutions which leverage generative and agentic AI to better support our customers and stakeholders
• Use domain modelling techniques to allow us to build best in class business products.
• Structure software so that it is easy to understand, test and evolve.
• Build solutions that avoid single points of failure, using scalable architectural patterns.
• Develop secure code so that our customers and ourselves are protected from malicious actors.
• Promptly investigate and fix issues and ensure they do not resurface in the future.
• Make sure our releases happen with zero downtime for our end-users.
• See that our data is written and read in a way that's optimized for our needs. & keep an eye on performance, making sure we use the right approach to identify and solve problems.
• Ensure our systems are reliable and easy to operate & keep us up to date by continuously updating our technologies and patterns.
• Support the products you've built through their entire lifecycle, including in production and during incident management

Required qualifications, capabilities and skills

• Formal training or certification on AI concepts and proficient advanced experience
• Recent hands-on professional experience as a back-end software engineer & integrate AI solutions with Salesforce and Amazon Connect platforms
• Apply foundational AI knowledge to configure, deploy, and support AI-powered servicing features
• Collaborate with AI teams to translate requirements and ensure secure, compliant implementations
• Experience in coding in a recent version of the Java programming language
• Experience in designing and implementing effective tests (unit, component, integration, end-to-end, performance, etc.)
• Excellent written and verbal communicationskills in English
• Experience with cloud technologies and distributed systems, RESTful APIs and web technologies & knowledge of messaging frameworks.
• Seasoned with operating, supporting and the security of mission critical software applications.
• Understanding with different kinds of data stores (including relational data stores)
• Coach other team members on coding practices, design principles, and implementation patterns that lead to high-quality maintainable solutions & manage stakeholders and effectively prioritize work across multiple work streams.

Preferred qualifications, capabilities & skills

• Experience in working in a highly regulated environment / industry
• Experience in implementing Azure OpenAI / Amazon Bedrock / Google Vertex
• Seasoned with cloud-native microservices architecture
• Proficient with AWS cloud technologies

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About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.