Lead ServiceNow Engineer

We're defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.
Here, "impossible" isn't part of our vocabulary. You'll face some of the toughest but most rewarding challenges of your career. They're worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.
The Crown Is Yours
As a Lead ServiceNow Engineer, you'll be at the forefront of transforming how we deliver enterprise services - hands-on, empowered, and trusted to make smart decisions. You'll own the configuration and integration of ServiceNow as we roll it out across the business, working with cross-functional teams to build streamlined, automated solutions that actually scale.
This isn't just another engineering role - it's a chance to drive real change, cut through red tape, and create systems that people love to use.
What you'll do as a Lead ServiceNow Engineer

• Configure, test, and deploy ServiceNow modules aligned with business goals.
• Design and build catalog items, workflows, business rules, UI policies and dashboards.
• Own the platform's daily administration, including roles, permissions, and system health.
• Drive the technical delivery of ServiceNow projects through the full implementation lifecycle.
• Develop and maintain detailed technical documentation, including system design, test plans, etc.
• Lead and support web service integrations using REST and SOAP to connect with third-party systems.
• Apply and enforce ServiceNow best practices, governance, and release management processes.
• Ensure all implementations and customizations align with ITIL frameworks and ITSM best practices.

What you'll bring

• 6+ years of experience as a ServiceNow Engineer and/or Implementation Specialist.
• ServiceNow Certified System Administrator (CSA) or equivalent certification is required.
• Deep understanding of IT Service Management (ITSM) processes, with exposure to ITOM and CSM modules.
• Solid understanding of ITIL principles and how they apply to service management.
• Proven experience leading ServiceNow projects through planning, build, launch, and post-support.
• Experience with REST integrations, including authentication and data transformations, is an advantage.
• Excellent documentation and communication skills.
• Strong sense of ownership, attention to detail, and the ability to excel in a dynamic, fast-paced environment.

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Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.