Lead Content Designer

Lead Content Designer

£60,000pa - £70,000pa

Methods Business and Digital Technology Limited

Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future.

Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet.

We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them.

Predominantly focused on the public-sector, Methods is now building a significant private sector client portfolio.

Methods was acquired by the Alten Group in early 2022.

Your role

We are looking for an experienced Lead Content Designer to join our team. As the Lead Content Designer, you will be responsible for leading our content design practice, ensuring that our work is of the highest quality, and that it drives our clients' success. You will work closely with the discipline leads for User Research, Service Design and UX Design, among others.

You will play a crucial role in creating an environment that encourages knowledge sharing, best practice and continuous improvement, where all team members have a valued voice. As the point of escalation for resolving content design queries, you will maintain a supportive and collaborative work culture. In addition, alongside the Career Manager, you will help develop the capability and talent of content designers by identifying and supporting individual development needs. 

As the Lead Content Designer, you will also identify and develop opportunities to promote our content design approach and Methods' brand, driving the growth and success of our consultancy.

Your responsibilities will include:

• Leading the content design practice, ensuring that they are equipped with the skills, knowledge and resources they need to deliver high-quality content.
• Developing and implementing our content design strategy, ensuring our methodologies and approaches are best in class and deliver actionable insights that drive business success.
• Lead the approach and delivery of high quality content within client teams
• Assure the quality of design within client teams and advocate for design standards
• Acting as a strategic partner to our clients, advising them on how content design can help them achieve their goals.
• As practice lead, offer coaching and pastoral care to the content design team
• Working with the wider team to ensure that content design is integrated into our broader design and development processes.
• Leading on the development of proposals and pitches for content design projects, and supporting other proposals, working closely with the sales and marketing teams.
• Ensuring that all content design projects are delivered on time, to budget and to the highest quality standards.
• Ensuring that all content design activities are ethical, and comply with relevant legal and regulatory requirements.
• Developing and maintaining relationships with key stakeholders, both internally and externally.
• Staying up-to-date with the latest trends and best practices in content design, and ensuring that our team is constantly learning and developing.
• Supporting recruitment and resourcing activities, helping identify and interview candidates, and place the right people into the right roles.

In addition to these responsibilities, you will be required to carry out such other duties as may reasonably be required.

The role will be hybrid which may require you to travel to client sites in the UK and stay away from home when needed. 

Skills we are looking for:

• Proven experience leading a content design team
• Demonstrable experience developing and implementing content design methodologies that deliver actionable insights.
• Excellent knowledge of content design methods and approaches, and experience working with a range of related tools and software.
• Experience working closely with stakeholders, and a track record of delivering successful projects that meet their needs.
• Experience in the application of content design in the public sector, particularly of GDS principles and standards.
• Strong leadership skills, with the ability to coach and develop a team.
• Excellent communication skills, with the ability to communicate complex and often technical concepts to a range of stakeholders while always representing the voice of the user.
• A passion for content design and a commitment to delivering high-quality work.

 This role will require you to have or be willing to go through Security Clearance. As part of the onboarding process candidates will be asked to complete a Baseline Personnel Security Standard; details of the evidence required to apply may be found on the government website Gov.UK. If you are unable to meet this and any associated criteria, then your employment may be delayed, or rejected . Details of this will be discussed with you at interview. 

Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy.

By joining us you can expect

• Autonomy to develop and grow your skills and experience
• Be part of exciting project work that is making a difference in society
• Strong, inspiring and thought-provoking leadership
• A supportive and collaborative environment

Development – access to LinkedIn Learning, a management development programme, and training

Wellness – 24/7 confidential employee assistance programme

Flexible Working – including home working and part time

Social – office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes

Time Off – 25 days of annual leave a year, plus bank holidays, with the option to buy 5 extra days each year

Volunteering – 2 paid days per year to volunteer in our local communities or within a charity organisation

Pension – Salary Exchange Scheme with 4% employer contribution and 5% employee contribution

Discretionary Company Bonus – based on company and individual performance

Life Assurance – of 4 times base salary

Private Medical Insurance – which is non-contributory (spouse and dependants included)

Worldwide Travel Insurance – which is non-contributory (spouse and dependants included)

Enhanced Maternity and Paternity Pay

Travel – season ticket loan, cycle to work scheme

For a full list of benefits please visit our website ()