Lead Business Analyst – Airlines Industry (Order Manager & IATA Standards)

What success looks like in this role:

• Provides Business Systems Analysis support for larger / more complex areas of the business.
• Leads discussions and requirements gathering with business and technology partners to elicit, define and understand key process-related challenges and priorities.
• Reviews and refines business requirements and use cases to ensure they are clear, concise and traceable.
• Performs process and method analysis, helping define potential enhancements and performance / productivity solutions.
• Contributes to solution project development, helping identify impacted stakeholders, document assumptions and assess the impact of systems changes to users and to internal and external clients.
• Identifies potential risks and pitfalls, articulating possible resolution strategies.
• Conducts system requirement reviews with project stakeholders.
• Works with technical colleagues to ensure close alignment and collaboration throughout design, development and implementation processes.
• Develops and provides status reports for project progress, issues, dependencies and risks.
• Anticipates future requirements to ensure successful outcomes.
• Safeguards and protects business and user needs by verifying functionality, accuracy and completeness against the original requirements.
• Minimizes risk by ensuring requirements are being met before investing further in system development.
• Business case development for proposed system enhancements and/or new process development.

• - Lead the analysis of business requirements for Order Manager in alignment with IATA standards.
• - Translate business needs into functional specifications and user stories.
• - Collaborate with stakeholders to ensure Order Manager capabilities meet business and regulatory expectations.
• - Define and oversee the integration of Order Manager with the PSS.
• - Facilitate workshops, requirement gathering sessions, and stakeholder interviews.
• - Support testing, validation, and change management processes.
• - Provide mentorship and guidance to junior business analysts.
• - Ensure documentation and knowledge transfer across teams.

• - Extensive experience as a Business Analyst in the airline industry.
• - Strong knowledge of IATA NDC and One Order standards.
• - Experience with Order Manager platforms and PSS systems
• - Proven ability to lead cross-functional teams and manage stakeholder expectations.
• - Excellent analytical, communication, and documentation skills.
• - Familiarity with Agile methodologies and tools (e.g., JIRA, Confluence).

• - Experience in airline retailing transformation projects.
• - Understanding of XML/JSON messaging standards used in NDC.
• - Knowledge of airline revenue accounting and settlement processes.

English (mandatory), Spanish (mandatory)

You will be successful in this role if you have:

BA/BS degree and 4-6 years’ relevant experience OR equivalent combination of education and experience

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] or alternatively Toll Free: 888-560-1782 (Prompt 4).  US job seekers can find more information about Unisys’  EEO commitment here.