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L3 Support Engineer
Job Description
The Team
Join SUSE's globally distributed L3 team of expert Linux developers who serve as the technical backbone for resolving critical software defects reported by enterprise customers and partners. Our team orchestrates complex defect resolution processes across SUSEs product ecosystem, from deep kernel-level issues to sophisticated cloud infrastructure challenges, encompassing applications, web servers, storage solutions, and the intricate networking technologies that bind these systems together.
About YouYou are a Linux enthusiast with curiosity for understanding complex systems and interest in learning from others. Your troubleshooting skills enable you to work on technical challenges across Linux and open-source environments. You thrive in collaborative, cross-functional teams while tackling intricate bugs and system-level problems, working both independently and alongside other Linux engineers.
Key ResponsibilitiesAs an L3 Support Engineer, you will handle critical technical initiatives including:
Problem Resolution: Evaluate, reproduce, and analyze customer-reported scenarios and code defects
Technical Collaboration: Work with cross-team bug resolution processes while actively contributing to solution development and implementation
System Analysis: Conduct technical analysis of issues in Linux-based software products, with focus on kernel and networking components
Code Development: Develop, test, and publish patches and fixes for production systems
CVE Management: Support the kernel sentinel team in managing high-volume CVE assessments and coordinate backporting efforts for SLE customers
Infrastructure Evolution: Contribute to the strategic development of software infrastructure that drives team operational excellence
Customer Support: Provide L3 support to Technical and Premium customer support teams
You have experience in problem-solving with the ability to take ownership of technical issues. Your core skills include:
Programming Skills: Experience in C programming, debugging, and code analysis
Linux Experience: Hands-on experience with Linux systems
Networking Knowledge: Understanding of TCP/IP and networking technologies
Kernel Understanding: Knowledge of Linux kernel concepts and debugging techniques
Communication Skills: Good verbal and written English communication skills
Debugging Skills: Knowledge of Linux debugging tools and techniques
Professional Skills: Strong analytical and organizational skills
Containerization: Hands-on experience with container technologies and orchestration platforms
Adaptability: Demonstrated ability to rapidly acquire new technologies and adapt to evolving technical landscapes
Independence: Ability to work with minimal supervision while maintaining quality standards
The following additional skills significantly strengthen your candidacy:
Scripting Languages: Proficiency in Perl, Python, Bash, or other automation languages
Programming Versatility: Knowledge of C++, assembly language, or other low-level programming languages
Kernel Development: Understanding of Linux kernel internals and development practices
Package Management: Experience with RPM packaging, distribution management, and software deployment
Virtualization Technologies: Experience with XEN, KVM, QEMU, Libvirt, and related virtualization platforms
Cloud Platforms: Experience with Azure, Google Cloud Platform, Hyper-V, and other enterprise cloud technologies
Open Source Contribution: Active participation as an open-source community contributions
Hardware Integration: Strong understanding of hardware architecture and its interaction with operating system components
This role represents a unique opportunity to work at the intersection of enterprise software support and cutting-edge Linux development, where your expertise directly impacts thousands of enterprise customers worldwide. You'll be part of a team that values technical excellence, continuous learning, and collaborative problem-solving in a truly global environment.
No visa sponsorship supported
Job
Software EngineeringWhat We Offer
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SUSE is a dynamic environment that is evolving rapidly, thus requiring agility, strong entrepreneurship and an open mind.
This is a compelling opportunity for the right person to join us as we continue to scale and prosper.
If you’re a big thinker, obsessed by execution and thrive in a dynamic environment in which you can tangibly create a lasting legacy, then please apply now!
We give you the freedom to be yourself. You will work in a global community of unique individuals – like you – with different backgrounds, talents, skills and perspectives. A truly open community where everyone is welcome, has a voice and is encouraged to reach their full potential regardless of age, gender, race, nationality, disability, sexual orientation, religion, or any other characteristics.
Sounds like the right fit for you? Click Apply to submit your resume. A recruiter will contact you if your skills match our current or any future positions. In the meantime, stay updated on the latest SUSE news and job vacancies by joining our Talent Community.
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