We’re growing our KYC team and looking for passionate professionals to join us across three specialist streams. Each role plays a unique part in protecting our customers and the business from financial crime—while delivering a seamless, compliant, and customer-focused onboarding experience.
Be the first point of contact for new customers, guiding them through the onboarding process with clarity and care. You’ll verify documentation, assess risk, and collaborate with internal teams to ensure a smooth and compliant experience.
Support customers onboarded via digital platforms, brokers, and remote pathways. You’ll conduct due diligence, monitor broker-originated customers, and work with diverse and vulnerable customer groups using digital tools.
Focus on onboarding small and medium business customers, including companies, trusts, and other complex entities. You’ll apply enhanced due diligence, assess business structures, and ensure compliance across varied customer types.
- 2+ years in KYC, onboarding, or AML roles
- Experience onboarding business customers or complex entities
- Strong knowledge of NZ AML/CFT regulations, obligations for legal entities
- Excellent communication and attention to detail
- Experience with digital identity verification and broker channels
- Strong analytical and investigative skills
- Strong documentation and stakeholder engagement skills
Why Join Us? No matter your stream, you’ll be part of a team that values integrity, collaboration, and continuous improvement. We offer opportunities to grow your expertise, contribute to financial crime prevention, and shape the future of customer onboarding.
Apply now and help us build safer, smarter customer journeys.
Westpac Hei Wāhi Mahi | Working at Westpac
In addition to immersing yourself in a supportive team environment, you'll receive some great job perks and benefits including:
• 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
• Additional purchased leave options up to 4 weeks per year
• Banking benefits, insurance discounts and superannuation scheme
• Growth and development – we provide opportunities for development and promote internal mobility
• Recognition - we recognise and reward our star performers
• School holiday subsidy - help you balance work and family during school holiday
• 2 Volunteer days per year
Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.
What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!
Tono mai ināianei! | Apply Now!
Apply today with your CV and Cover Letter.
The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.
Mahi tahi tātou, kaha ake tātou | Together Greater
Applications close:
19 September 2025
