Kinexys Digital Payments and Kinexys Liink - Customer Success Manager - Vice President (London)

Job Description
Kinexys is a well-established blockchain product line within the J.P. Morgan Chase Payments Business Unit. Our team is dedicated to a model of shared success, delivering exceptional value to our clients and fostering intellectual curiosity. We prioritize honesty, challenge the status quo and embrace a culture of learning from our mistakes.
As a Vice President of the Client Solutions team in Kinexys Digital Payments and Kinexys Liink, you will be responsible for fully understanding client needs and developing effective solutions to meet their requirements. Your primary focus will be on building strong client relationships, leveraging existing data to propose innovative client use cases and collaborating closely with internal partners to deliver exceptional client value.
Job Responsibilities

• Execute on a comprehensive customer success strategy through proactive engagement, onboarding, expansion and execution, while considering past and current strategies to identify opportunities for improvement and align with company objectives.
• Actively engage prospect clients and sales teams during the solutioning phase to ensure commercial viability and product-market fit.
• Deliver differentiated products that address market needs and represent viable business opportunities, working closely with the product design team to offer customized client solutions.
• Collaborate with functional partners across Legal, Compliance, Finance, Technology, and Operations to design products that are viable, scalable, and supportable by the broader J.P. Morgan organization.
• Contribute to the formulation of the bank's digital strategy through clear issue framing, systems-level thinking, and rigorous analysis.
• Lead the development of experimental business opportunities, including establishing baseline capabilities and defining product roadmaps and success parameters.
• Take a client-first approach which ties back to how the product aligns with client needs
• Promote growth by seeking new business opportunities with industry leaders, maintaining a strategic pipeline, and providing insights to Kinexys leadership.

Required Qualifications, Capabilities, and Skills

• Bachelor's degree or equivalent.
• Proven industry experience in financial services and/or enterprise fintech.
• Expertise in payments cash management, with a strong understanding of payments processing systems and the blockchain and distributed ledger space.
• Exceptional logical thinking and attention to detail.
• Ability to deconstruct complex problems into smaller, manageable components and prioritize them using solid data.
• Proactive, ownership-driven, and results-oriented. With ability to work independently and identify new business opportunities in a dynamic environment.
• Enthusiastic about building innovative payment solutions that challenge industry norms.
• Proven ability to influence the adoption and retention of our products across a diverse client base.
• Strong focus on execution and attention to detail, managing multiple client relationships and initiatives.
• Excellent communication skills and executive presence, capable of presenting complex concepts to senior executives and clients.

Preferred Qualifications, Capabilities, and Skills

• Industry experience as a Solution Manager with external clients, preferably in the payments, liquidity and/or cash management domain.
• Understanding of international markets from a payments, FX, securities, custody and treasury perspective.
• Experience working in a fast-paced, highly cross-functional organization.
• Experience in a business to business (B2B), software as a service (SaaS), or technology environment
• Advanced knowledge of the product development life cycle, technical design and data analytics
• Own client contracting and commercial negotiations

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.