Junior Site Reliability Engineer

Position Overview:  

Do you love building ⚙️ products people love?  As a Jr. Site Reliability Engineer, you will "make things scale" which includes supporting delivery and operation of the managed accesso Horizon product in customers’ cloud environments (AWS/Azure/GCP). You will work under mentor guidance to deploy, operate and support customer environments, automate tasks, and learn site reliability and cloud best practices. 

As a member of our Engineering Team, you will have the chance to collaborate on exciting projects and find creative solutions to coding obstacles. Your curiosity to continue learning, as well as a knack for problem-solving 🧐, will be key to delivering innovative products to our clients and their guests, as our team members are always looking for new ways to push the boundaries of what is possible. We are looking for people who are passionate about their craft and are always looking for ways to grow and improve. 

Location: This role offers 100% remote flexibility anywhere in the United Kingdom. 

Reports to: Manager, Site Reliability Engineering 

Travel ✈️ Requirement: 0% to accesso Office/Client Locations 

What you will be working on: 

• Assisting with provisioning and deploying accesso Horizon components to customer cloud accounts using Infrastructure as Code (Terraform). 
• Help maintain CI/CD pipelines (GitHub Actions) for application and infrastructure deployments. 
• Support monitoring, logging and alerting (Prometheus, Grafana & Coralogix) and respond to basic alerts with supervision.
• Implement and improve basic automation and scripting. 
• Participate in incident triage, root cause investigation and follow-up tasks. 
• Follow security and compliance requirements for customer cloud environments (identity, secrets, network controls). 
• Produce and maintain operational runbooks, deployment guides and change notes. 
• Participate in on-call rotation as a L1 responder. 
• Normal workday may require time outside the normal working day. 
• Learn and apply accesso Horizon product architecture and configuration. 

Technologies 💻 you may work with: 

• Configuration management: Terraform, Ansible, Git  
• Cloud SQL Databases: Azure SQL, RDS 
• Containerization and virtualization technologies: Kubernetes  
• Metrics and monitoring: Coralogix, Grafana and Dynatrace
• General Microservice / Application troubleshooting: Reading logs, parsing errors 

What you bring to the role: 

• Some practical exposure to cloud platforms (AWS/Azure/GCP)—coursework, internships, or self-led projects. 
• Ability to self-learn with assistance from Senior Engineers.  
• Basic scripting ability using Python or Bash. 
• Familiarity with basic Linux systems and general command–line.  
• Understanding of Git and basic CI/CD concepts. 
• Good written and verbal communication; customer-focused approach. 
• Ability to work with minimal direction. 
• Willingness to learn, take direction and work within a team. 

⭐️  Bonus points if you have: 

• Experience with Terraform, Docker, Kubernetes (EKS/AKS/GKE) or monitoring tools. 
• Familiarity with security fundamentals (IAM, network ACLs, secrets management). 
• Experience supporting a SaaS or managed service. 

*If you don’t have all the qualifications listed, don’t worry! We understand everyone’s career path is unique and still encourage you to apply if you feel this role is aligned with your career trajectory.   

Perks & Benefits:

• Competitive compensation package including an annual bonus opportunity, because your hard work deserves recognition; 
• 8-days of paid bank holiday leave and 26-days of paid annual leave (paid leave increases with tenure) – so you can go “OOO” and take that vacation you’ve been dreaming of 😎;  
• 8 hours of paid Volunteer Time Off to contribute to causes close to your heart. Making a difference, made easy. 
• Inclusive Family Benefits, including a $7,500 benefit for surrogacy, adoption, and fertility. Because family planning should come with support 🫶; 
• Robust health insurance scheme with the opportunity to participate in private medical scheme after satisfactory performance;   
• Matching pension scheme (up to 8%) for a secure financial future; 
• Gain unlimited access to Udemy for Business to support ongoing learning and career development; 
• Enjoy a flexible work schedule that aligns with your team’s schedule⏰.