Junior Business Analyst

Your role at Dynatrace
Dynatrace is seeking a Junior Business Analyst who will work within the greater Business Systems team. This individual should be experienced with CRM technology (Salesforce) and have strong communication, documentation, and stakeholder management fundamentals. This role requires someone who can comfortably work with stakeholders by asking questions even if they may seem inconsequential to understand the root issue, they need to solve. We are looking for someone that is a self-starter with an inherent drive for process and delivery excellence. Specifically, this individual will work within a scrum team that supports our Support, Success and Professional Services team.
Responsibilities

• Analyze and document business processes, both as-is and to-be
• Work with the business to gather functional and non-functional requirements
• Consult and partner with business stakeholders on the best path forward, always bringing it back to core requirements, and using horizontal thinking to ensure successful solutions
• Partner with Product Owners to manage a backlog of work
• Work with a delivery team to deliver work in an Agile Scrum process - familiar with prototyping and delivering iteratively
• Have integration experience, familiarity with source-to-target requirements
• Communicate relentlessly - document decisions and risks and ensure full visibility to Product Owners and impacted stakeholders
• Work amongst peers to create and adhere to BSA standards to create a Center of Excellence (consistent way of working, templatized documentation, etc.)

What will help you succeed

• At least 2+ years working as a Business Systems Analyst or Business Analyst
• Salesforce experience (ServiceCloud)
• Customer Success Manager and Professional Services workflow familiarity
• Boomi or other iPaaS experience
• Proficiency with business systems analysis, requirements gathering, process documentation
• Proficiency with Agile Scrum
• Strong understanding of SDLC
• JIRA experience

Preferred Requirements

• Certinia
• Totango and Zendesk familiarity
• Organized, with attention to detail emphasizing process, completeness and accuracy
• Impeccable communication skills, with the ability to concisely summarize takeaways, escalations, and next steps to a diverse group of peers

Why you will love being a Dynatracer

• Dynatrace is a leader in unified observability and security.
• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
• The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace.