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CAI (cai.io).

Jr. Technical Support Analyst

Reposted 4 Days Ago
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Square, Newry Mourne and Down, Northern Ireland
Entry level
Square, Newry Mourne and Down, Northern Ireland
Entry level
Provide Level 1 technical support for customers via phone, email, or chat, assisting with issues related to software and systems.
The summary above was generated by AI
Jr. Technical Support Analyst

Req number:

R5585

Employment type:

Full time

Worksite flexibility:

RemoteWho we are

CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

A Junior Technical Support Specialist is responsible for assisting customers by applying technical knowledge and strong customer service skills through phone, email, or chat support.

Job Description

We are looking for a motivated Jr. Technical Support to provide Level 1 technical support to users in an efficient and accurate manner. If you are looking for your next career move, apply now! This position will be full-time remote set-up.

What You'll Do:

  • Level 1 Support for approximately seven (7) hotels in the first three (3) months, and for thirty-five (35) hotels from fourth (4th) month to twelfth (12th).

  • Support for Office 365 password resets and MFA enrollments.

  • Support for Cloud based PMS password resets.

  • Support for logging into the Property Management System, printing, and internet access (browser usage).

  • Desktop support using ManageEngine Endpoint Central (printer, Office Apps troubleshooting).

  • Utilize ManageEngine ServiceDesk Plus.

  • Support from 8 AM EST to 8 PM EST, 5 days per week, Monday through Friday.

What You'll Need:
Required

  • 6-12 months’ experience in a Service Desk role and/or technical support role

  • 6-12 months’ of customer service experience in a professional industry

  • High School Diploma

  • Associates Degree preferred in related field

  • Strong troubleshooting and documentation skills

Physical Demands

  • Ability to safely and successfully perform the essential job functions

  • Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

  • Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.

Top Skills

Manageengine Endpoint Central
Manageengine Servicedesk Plus
Office 365

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