Java Developer (with ACD experience)

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. We currently have R&D centers in Ukraine, India, Poland, Spain, and Canada our headquarters in the US. As we continue to expand globally, we are seeing India, the United States, Canada, Argentina, and Brazil, rapidly evolve into key growth areas in the Miratech network. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Our ForeverRemote work culture offers you the utmost flexibility that comes with remote work.

Job Description

We are seeking a Java Developer with ACD experience.
Our client is a leading cloud contact center platform offering advanced tools for call routing, analytics, and automation. As a Software Engineer specializing in Automatic Call Distribution (ACD) within the call center software domain, you will be responsible for designing, developing, and maintaining ACD features to optimize call routing, enhance agent productivity, and ensure a seamless customer experience. You will collaborate with cross-functional teams to deliver high-quality software solutions that meet business requirements and industry standards.
Responsibilities:

• Collaborate with team members to implement scalable and efficient ACD algorithms and workflows.
• Work closely with integration teams to ensure seamless integration of ACD components with other modules and external systems.
• Implement and enhance call routing strategies to optimize efficiency and ensure timely and accurate call distribution.
• Continuously assess and improve algorithms to meet performance and service level objectives.
• Develop and execute test plans for the features, ensuring high-quality, reliable software.
• Collaborate with QA teams to identify and address software defects and performance issues.
• Create comprehensive technical documentation, including design specifications, API documentation, and troubleshooting guides.
• Collaborate with product managers, architects, and other stakeholders to understand and refine requirements.
• Provide support to resolve issues related to functionality, working closely with customer support and operations teams.
• Participate in debugging efforts and address technical challenges in a timely manner.

Qualifications

• 3+ years of hands-on experience in Java programming using Spring Boot framework.
• Proven experience in software development with a focus on contact center solutions and Automatic Call Distribution systems.
• In-depth understanding of ACD algorithms, call routing strategies, and industry best practices.
• Strong in developing and integrating REST APIs.
• Strong analytical mindset with exceptional problem-solving capabilities.
• Excellent communication skills and a collaborative team player.
• Highly adaptable and eager to learn new technologies and methodologies.
• Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related discipline.

Nice to have:

• Experience with Google Cloud Platform
• Knowledge of telephony protocols, VoIP, and real-time communication technologies. 
• Background in creating routing systems for automating call distribution to agents.

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. 
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work. 
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. 
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.