IT System Engineer

The company is a technology-driven company transforming the leisure and tourism photography experience. We combine proprietary hardware, software, and cloud platforms to deliver seamless, memorable guest experiences across theme parks and attractions. We’re expanding our ITSM team and looking for a versatile IT Systems Engineer to help manage and evolve our estate of ~1500 proprietary devices and associated platforms.

This is a hands-on role focused on device lifecycle management, platform administration, and supporting junior DevOps functions. You’ll also assist with corporate IT operations, including SaaS access, license management, and liaising with our MSP. This is not a traditional end-user support role; it’s about managing the systems, platforms, and infrastructure that underpin our proprietary technology. 

• Design and develop standard device profiles to meet operational requirements and ensure consistency, compatibility, and ease of deployment
• Support provisioning and deployment of devices, including installation and configuration
• Monitor and maintain devices, ensuring timely patching, software updates, and compliance with operational and security standards
• Act as an escalation point for internal and partner technical incidents and service requests, ensuring timely resolution
• Investigate and resolve issues remotely where possible, escalating tickets to internal teams or external vendors where required
• Support problem management, by contributing to root cause analysis, and implement or recommend corrective actions
• Support change management processes by ensuring proposed changes are appropriately assessed, documented, and communicated
• Produce reports on devices status, technical incidents, and support ticket volumes, and contribute to review meetings with management and stakeholders
• Administer IT SaaS platforms used across the business, providing access control, configuration, and support
• Assist DevOps roles with domain setup, database configuration, and system provisioning
• Support corporate IT operations by liaising with our MSP, assisting with urgent requests, escalating issues, and helping to streamline approvals
• Assist with the implementation and monitoring of security controls on devices and platforms to align with policy and compliance requirements
• Support information security operations by assisting with incident response, audit readiness, and helping maintain documentation and reporting as required.
• Participate in the ongoing development of the Service Management function
• Contribute to documentation, process improvement, and automation initiatives
• Work closely with internal teams (Development, DevOps, Engineering) to build strong relationships, understand requirements and deliver appropriate solutions 

• Experience managing Windows-based devices and imaging tools
• Experience with scripting (PowerShell, Bash, etc.)
• Familiarity with patching, software deployment, and remote monitoring and management tools
• Experience administering Identity Access Management (IAM) across SaaS platforms.
• Strong troubleshooting and problem-solving skills Desirable
• Experience managing Linux-based devices and imaging tools
• Experience working within ITSM frameworks and principles (e.g. ITIL, incident, problem, change management)
• Knowledge of cloud services across AWS, Google Cloud Platform (GCP), and Microsoft Azure
• Familiarity with security frameworks and standards (e.g. SOC 2, NIST, Cyber Essentials)