IT Specialist

Job Description
Come and be yourself with us!
Being a Bobber means bringing your whole self to work-whether you're bubbly, shy, funny, bold, or something in between. We want you to feel confident to do your best work here.
About Us:
HiBob is a fast-growing, global HR platform helping mid-sized businesses transform how they manage and engage with their workforce. Since 2015, we've supported over 3,000 companies worldwide, including names like Fulham FC, Airtasker, Go Cardless, what3words and Fiverr. At HiBob, we pride ourselves on creating exceptional work experiences for our employees, who we affectionately call "Bobbers."
About You:
We are looking for a talented IT Specialist to join our IT department in Lisbon .
At HiBob, we're building the exceptional in all that we do - in this role, you'll be responsible for IT support, operations, administration, IT security and procurement , ensuring that Bobbers have a secure and seamless IT experience globally. You will act as the go-to person for IT in our Lisbon office, with a primary focus on serving our teams in the EMEA. Additionally, you'll contribute to maintaining and improving our IT security posture, endpoint management & security, identity management, and compliance while supporting day-to-day IT operation s as part of our global IT team.
Job Requirements
You'll be great for this role if you...

• Can demonstrate 3-5 years of experience as an Senior IT Helpdesk / IT Specialist in a SaaS organisation.
• Hands-on experience with computer hardware and software installations, administration, and Tier 1, 2 troubleshooting, can diagnose and resolve technical issues.
• Have strong troubleshooting skills for macOS and Windows 10/11, including experience with MDM solutions (Jamf, Jumpcloud, etc.)
• Experienced admin of SaaS platforms as Okta, Google Workspace, Zoom, Zendesk, Office 365 and more
• Have hands-on experience managing security tools (EDR, IAM, MDM, SIEM, vulnerability management).
• Are self-motivated and self-directed - you'll take a task and run with it through to completion
• Exceptional service oriented - our Bobbers are our customers - and we care about ensuring their IT experience is seamless.
• You're proactive and you always look for ways to improve how things work
• You are comfortable with a sense of ownership. In this role you'll be the IT representative on the ground in Lisbon but also own remote sites and their needs.

Job Responsibilities
What Will You Do:

• Deliver outstanding technical support to Bobbers requests and issues related to workstation hardware and software (both Windows & macOS), network connectivity, audio / video and web conferencing systems.
• Configure and support Single Sign-On (SSO) configurations for various cloud platforms and applications.
• Owner of IT stock and asset management in Lisbon and EMEA, coordinate IT orders and stock, collaborating closely with suppliers and vendors.
• Provide both on-site and remote support, ensuring uninterrupted IT services.
• Administrate corporate cloud services such as Okta, Google Workspace, Jamf, Zoom, ServiceNow, Office 365 and more.
• Assist with network administration tasks.
• Support IT security incidents by detecting, analyzing, and responding to security alerts from security tools, logs, and endpoint solutions.
• Lead seamless IT onboarding for all of our new Bobbers and ensure complete off-boarding processes are carried out when Bobbers leave us
• Lead challenging, technological projects that support the growth and scale of HiBob
• Create knowledge base articles and documentation on implemented solutions and system configurations.
• Assist with Global SaaS management - reduce idle licenses, close unused tools, and support vendor consolidation where applicable
• Always look for opportunities to enhance IT efficiency and security, automating where possible.
• Support our internal events, general Audio-Video and Digital Signage with best in class hardware and software
• Invest in building Automations for repetitive tasks, tickets and to bring innovation

Benefits
Join our village
HiBob is a village filled with amazing people and we're especially proud of that. It's a place where Bobbers can be themselves. We're about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you'll receive competitive compensation, benefits, and pre-IPO equity alongside all of this: competitive compensation

• Company share options plan
• Health Insurance for you and your kids
• Prepaid meal card per day
• We have a flexible hybrid working model, but for this role we expect an office presence up to 4 days per week
• Work from home allowance- to get your home office set up!
• 2 Social Impact days per year for volunteering
• Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme
• Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)
• Fun company and team social events (locally and virtually with our global teams)
• Bob balance days - Enjoy a company-wide long weekend at the beginning of each quarter

If this sounds like something you've been looking for, we'd love to have you. Come on, join our village!
***Learn about HiBob's hybrid working model*
BELONGING AT HIBOB
Our success depends on our people, and we want HiBob to be a workplace where everyone can feel a sense of belonging and thrive, so we're committed to being proactive at all levels so that our workforce reflects the communities in which we live, work, and hire.
We are open to all talent. All qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class*(*US only).
Please contact us if you'd like to discuss any adjustments to our process which might help you demonstrate your strengths and capabilities. We want you to bring the best of you. You can email [email protected] or speak to the recruiter when they arrange a call with you.
We will ask you to share some voluntary personal information as you apply. We want to have an opportunity to consider a diverse pool of qualified candidates. This information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. Please take a few moments to complete it. Hiring Managers do not have access to this information, and we will treat your information confidentially.