IT Operations Specialist II

About the Role
As an IT Operations Specialist II (P3), you will be a key onsite resource responsible for managing IT operations, corporate event support, advanced audiovisual (AV) solutions, and white-glove service for C-suite executives. This role is fully onsite, 5 days a week, ensuring smooth IT operations and providing hands-on support for our corporate office. You will oversee conference room technology, IT asset management, and high-profile event execution to ensure a seamless technology experience for employees and executives.
This role reports to the IT Operations Manager and works closely with IT Service Desk, IT Operations Support team, Places and Office team, People Operations team, and business leadership.
Responsibilities Onsite IT Operations & Corporate Office Management

• Be the primary onsite IT specialist, providing immediate technical support to employees and executives.
• Ensure all IT systems, conference rooms, and event spaces are fully operational and proactively address any issues.
• Manage IT asset inventory, device provisioning, and lifecycle tracking for the corporate office.
• Work with IT and Security teams to enforce compliance, data protection, and access control policies.

Corporate Event Management

• Lead IT support for high-profile corporate events, conferences, and executive meetings.
• Coordinate with internal teams and vendors for event logistics, live-streaming, recording, and AV setup.
• Troubleshoot and resolve real-time technical issues to ensure event success.

Advanced AV & Conference Room Support

• Manage and support conference room AV technology, video conferencing platforms (Zoom, Google Meet), and executive briefing centers.
• Maintain, configure, and troubleshoot AV hardware, digital displays, microphones, and control systems.
• Oversee installation, maintenance, and optimization of AV systems to improve user experience.

C-Suite & Executive IT Support

• Deliver white-glove IT support for senior executives, ensuring seamless device functionality and IT accessibility.
• Provide personalized technical assistance for meetings, device setups, and secure remote access.
• Rapidly respond to critical IT issues affecting executive users and ensure high-priority resolution.

Qualifications & Skills Required:

• 3-5 years of hands-on IT experience with a focus on corporate office IT management, event support, and AV technology.
• Strong onsite troubleshooting skills for hardware, software, and network issues.
• Experience managing AV solutions for corporate events, conferences, and executive meeting spaces.
• Knowledge of video conferencing platforms (Zoom, Google Meet) and AV control systems.
• Proven experience providing high-touch IT support for executives and senior leadership.
• Strong communication and customer service skills with the ability to work under pressure in high-stakes situations.
• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
• Relevant certifications, such as ITIL 4 Foundation, Microsoft 365 Certified: Modern Desktop Administrator, AVIXA CTS, or CompTIA Security+.

Preferred:

• Experience with Jira Service Management, JAMF, InTune, and automation tools (PowerShell, Python).
• Strong understanding of corporate AV system design, live-streaming, and event production.
• Familiarity with IT security best practices and compliance standards.

This is an onsite, full-time role (5 days a week), ensuring hands-on IT operations support at our corporate office. If you thrive in a fast-paced environment and have a passion for corporate technology, event execution, and high-level IT support, we encourage you to apply!