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Location: London
Contract Type: Permanent
Work Pattern: Full Time and Hybrid
The IT Operations Business Manager will act as the strategic and operational bridge between Infrastructure Operations and senior business stakeholders. This role is responsible for delivering clear, data-driven reporting, managing business communications, and ensuring that operational initiatives are aligned with enterprise priorities. The role will also support the Head of Infrastructure Operations in driving visibility, governance, and performance across the IT Ops portfolio.
MS Amlin is part of a global top-10 insurance group, MS&AD. We’re made up of four distinct businesses covering Global Reinsurance, Lloyds Franchise, Local Specialty Insurer, and Business Services
MS Amlin Business Services (MS ABS) supports our entire organisation through IT, Cyber, Procurement, Legal, HR, Facilities Management, and Finance. Our vision is to be a trusted partner and solution provider of choice.
Key Responsibilities
Stakeholder Reporting & Governance
- Develop and maintain robust reporting frameworks for operational performance, risk, and service delivery.
- Produce high-quality reports and dashboards for ExCo, EMC, Board, and Legal Entity Change Boards.
- Coordinate inputs from technical SMEs to ensure reporting is accurate, timely, and business-relevant.
- Track and communicate progress on key initiatives, including BAU and transformation programmes.
Business Communications
- Serve as the primary liaison between Infrastructure Operations and business stakeholders.
- Translate technical updates into clear, executive-ready narratives.
- Represent Infrastructure Operations in cross-functional forums, including Customer Experience and Enterprise Architecture.
- Support the Head of Infrastructure Operations in preparing communications for internal and external audiences.
Operational Alignment & Delivery
- Surface and prioritise IT Ops initiatives in collaboration with business leads and EA.
- Drive alignment of Infrastructure Roadmap with business needs and strategic goals.
- Monitor delivery of key workstreams, escalating risks and blockers as needed.
- Support the embedding of new operating models and governance frameworks.
Skills & Experience
Essential
- Proven experience in IT operations, service delivery, or infrastructure management.
- Strong stakeholder engagement and communication skills, with experience presenting to senior leadership.
- Demonstrable experience in reporting, data visualisation, and performance tracking.
- Familiarity with ITIL, service management tooling (e.g. ServiceNow), and governance processes.
- Ability to influence and coordinate across technical and non-technical teams.
Desirable
- Experience working within a regulated environment (e.g. insurance, financial services).
- Understanding of infrastructure technologies and service models.
- Exposure to operating model transformation or product-based delivery structures.
Tools & Technologies
- Microsoft 365 (Excel, PowerPoint, SharePoint)
- Power BI or similar reporting tools
- ServiceNow (for reporting and service management)
- Kanban/Swimlane tools for work tracking
We are stronger together because of our common interests and rich differences. You may be the strength we didn’t know we needed. Believe in yourself, and click apply today!
What Can You Expect From Us?
- Competitive Base Salary
- Performance Related Discretionary Bonus
- Holiday: 28 days core annual leave, and you can buy up to 5 days
- Pension: A minimum 2% employee contribution plus 7% MS Amlin contribution (9%) up to a maximum of 5% employee contribution plus 13% MS Amlin contribution (18%)
- Private Medical: cover for yourself. Family members/dependants can be added
- Flex Fund: £1,000 (pro-rated based on start date) to spend on flexible benefits
- Life Assurance: 5x annualised base salary
- Bank Holidays: To support the diverse backgrounds and beliefs of our team, we offer employees the flexibility to exchange bank holidays for alternative dates that better reflect their personal, cultural, or religious preferences.
Each one of us is unique because of our backgrounds, what we have learned so far and how we express that. Establishing an inclusive attitude helps us, organisationally, to ‘think outside the box’ because it calls on that diverse range of ideas, perspectives and lived experiences.
We commit to continuing our work towards a more diverse and inclusive future by recognising that our business, our teams and every colleague has a part to play in driving the positive change we all want to see.
Our values demonstrate our commitment to providing an environment in which each and every colleague is respected for who they are and what they can contribute to the business, regardless of nationality, race, ethnicity, religion/faith, sexual orientation, gender identity, gender expression, disability, socio-economic background, sex or age.
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