IT Helpdesk

The Role:

We’re looking for an IT Analyst to join our IT Team in Belfast, Northern Ireland. This IT position will be on the front lines of providing DailyPay’s IT support and will be onsite full-time. The ideal candidate will have strong technical troubleshooting abilities, excellent communication skills and be willing to interface with a combination of both technical and non-technical departments. The primary tasks of this position will be to support access requests, troubleshoot and resolve endpoint issues, install and support software and systems, image workstations and assist with the day-to-day operations for DailyPay’s IT infrastructure.

If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.

How You Will Make an Impact:

• Field systems access requests and centrally grant permissions and rights

• Troubleshoot and diagnose issues pertaining to IT hardware, software, enterprise systems and networking

• Prioritize and schedule problem resolution, escalating, when necessary, to the appropriately experienced IT staff

• Provide at the elbow support as well as remote help desk support for company employees. This includes setting up new workstations and user accounts, installing applications, troubleshooting, and system maintenance

• Field incoming help requests from end-users via ticketing system, telephone, email, and Slack. Support could be routed from remote users or remote offices

• Participate in an On-Call IT rotation schedule. Occasional requires off-hour support including nights and weekends

• Manage, support and troubleshoot AV / Conferencing equipment used throughout the Belfast offices

What You Bring to The Team:

• Bachelor's degree with a minimum of 2-3 years in an IT Support role

• Experienced in providing professional and courteous customer service

• Deep knowledge of Macs, Windows and iOS. Experience with Jamf is a plus

• Experience with SaaS administration

• Extensive knowledge of computer software, operating systems, hardware and networking

• Able to work in a team as well as independently

• Highly Proficient with Google Workspace Suits and Microsoft Office

What We Offer:

• Competitive compensation

• Opportunity for equity ownership

• Private health insurance option

• Employee Resource Groups

• Fun company outings and events

• Generous PTO Allowance

• 5% Pension contribution