Provide end user support through desktop and remote assistance, troubleshoot IT issues, manage user accounts, and document resolutions.
IKH Group is a leading Software & Robotics Solutions group of companies operating internationally. Within just a couple of years, our team grew up more than 80% and we kicked off 2025 with several new and exciting projects in digital transformation, custom software and robotics.
iKnowHow utilizes state-of-the-art technologies and handles end-to-end internal and external project development, from conception to completion. The second pillar of the group is our Robotics & Innovation division, which focuses on the design and production of customized robots.
We are looking for a IT End User Support Specialist with strong technical skills and solid working experience to work in new challenging projects.
Responsibilities:
- Provide desktop and remote support to end users (Windows OS, Microsoft 365, standard banking applications)
- Troubleshoot hardware, software, and network issues
- Manage user accounts and permissions via Active Directory
- Handle user access requests, password resets, and security group assignments
- Document issues and resolutions in the ticketing system
- Collaborate with infrastructure and security teams for escalations
- 1-3 years of relevant IT support experience
- Solid knowledge of Active Directory and Windows-based environments
- Experience with remote support tools (e.g. TeamViewer, RDP, etc.)
- Excellent communication and problem-solving skills
- Experience in the banking sector will be considered a plus
- Competitive Compensation package.
- Flexible hybrid working model, working both from the office & remote #LI-Hybrid
- Career development and growth opportunities.
- An amazing private & open-office workspace in Athens.
- Medical plan and life insurance for you and your family.
- Continuous training & learning opportunities via personalized seminars.
Top Skills
Active Directory
Microsoft 365
Rdp
Teamviewer
Windows Os
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