Manage accounts, enhance customer usage of Keyloop solutions, identify new client opportunities, deliver excellent service, and collaborate across teams.
Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.
We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.
We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?
Reporting to the Business Development Director, this is an individual contributor role as part of the Alliances Retention and Leasing Team.
The successful candidate will be able to demonstrate a strong track record of account management achievement, ideally in the automotive market. Extensive collaboration will be required across multi-function teams.
A successful candidate will understand the automotive industry and the key challenges facing the OEM, NSC and Dealers, have excellent interpersonal and relationship building skills, demonstrate resilience and be committed to a performance culture.
The candidate will ideally also have a good experience (user or provider) of the Keyloops Retention Solutions or a similar automotive finance background. A pro-active approach to continuous improvement and a ‘can do’ attitude is essential.
Key headlines:
- Be the first line of contact for existing and new customers and work with clients to maximise their use of the Keyloop Retetion solutions.
- Identify new client opportunities and opportunities for other Keyloop solutions.
- Assisting with selling into new and existing Keyloop automotive client base based on qualified leads.
- The role is multinational and will involve UK and international travel to client and internal team meetings.
- Monthly face to face team meetings in the UK.
Key Duties & Responsibilities:
- To deliver excellent customer service through market-leading account management.
- Weekly dialogue with all clients.
- Produce Quarterly Review Packs summarising both OEM Sales Results and system development carried out.
- Collaborate with Key contacts at each Client (OEM) to understand their short, medium, and long-term strategies and make Keyloop the partner of choice.
- Ensure Product Sales Presentations are up to date, along with other POS material, and uploaded on shared portals.
- To provide feedback and market intelligence to increase the internal market knowledge of competitor products.
Skill set and Experience required:
- Experience within the automotive sector.
- Experience selling SAAS, cloud-based solutions.
- A proven track record in account management.
- User or provider experience of the Keyloop retention solutions.
- Customer and outcomes focused - maturity and diplomacy to manage engagement at varied levels within the target client organisations.
- Able to implement a professional, structured sales approach incorporating Contact Management, Qualification, Presentation, Objection Handling, and Closing Techniques, and use of Salesforce.
- ·Self-driven, ambitious, resilient, highly motivated, competitive, resourceful, excellent communication skills, especially around listening, questioning, and politely assertive.
- Highly organised within a process-oriented environment. Computer literate and familiarity with SF.com an advantage.
Why join us?
We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.
An inclusive environment to thrive
We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day.
Be rewarded for your efforts
We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.
Keyloop doesn’t require academic qualifications for this position. We select based on experience and potential, not credentials.
We are also an equal opportunity employer committed to building a diverse and inclusive workforce. We value diversity and encourage candidates of all backgrounds to apply.
Top Skills
Cloud-Based Solutions
SaaS
Salesforce
Keyloop Belfast, Northern Ireland Office
Belfast, United Kingdom
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