Postman is the world’s leading API platform, used by more than 40 million developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster.
The company is headquartered in San Francisco and has offices in Boston, New York, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman.
P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman.
We are looking for a data-driven and customer-obsessed EMEA Renewals Manager to lead our EMEA Renewals Team in a fast-growing Product-Led Growth (PLG) SaaS environment. You will be responsible for driving customer retention and optimizing renewal outcomes across our sales-serve segments. The ideal candidate understands the nuances of PLG, can lead with empathy, and has a proven track record of building scalable renewal strategies in a high-velocity SaaS environment.
What You’ll DoLead, coach, and develop a team of Renewal Reps focused on maximizing customer retention and minimizing churn.Own the design and execution of the end-to-end renewal strategy, tailored to both low-touch and high-touch customer journeys.Work cross-functionally with Product, Customer Success, Sales, and RevOps to align on renewal levers and customer lifecycle touchpoints.Use product usage data and customer health signals to drive proactive and automated renewal workflows.Implement and refine playbooks for renewals based on ARR bands, product tier, and customer behavior patterns.Forecast renewal revenue and track key KPIs including gross/net revenue retention, churn, and expansion at renewal.Partner with Finance and Legal to streamline contract terms and improve quoting, billing, and collections processes.Identify at-risk customers and develop mitigation plans in collaboration with Success and Support teams.Continuously improve renewal operations through automation, CRM optimization, and process innovation.
About You- 5+ years of experience in customer success, renewals, or account management within a SaaS or PLG environment.
- 2+ years managing or leading a team with performance responsibility.
- Deep understanding of product-led growth strategies and the SaaS customer lifecycle.
- Experience with tools such as Salesforce, Gainsight, or similar platforms.
- Excellent analytical and problem-solving skills; comfortable working with dashboards and product telemetry.
- Strong interpersonal and communication skills; capable of influencing both customers and internal stakeholders.
- Prior experience managing renewals in a high-velocity, self-serve SaaS business model.
- Familiarity with usage-based pricing or hybrid PLG + Sales-Led models.
- Understanding of customer segmentation and cohort-based retention strategies.
In addition to Postman's pay-on-performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Along with that, our wellness programs will help you stay in the best of your physical and mental health. Our frequent and fascinating team-building events will keep you connected, while our donation-matching program can support the causes you care about. We’re building a long-term company with an inclusive culture where everyone can be the best version of themselves.
At Postman, we embrace a hybrid work model. For all roles based out of San Francisco Bay Area, Boston, Bangalore, Hyderabad, and New York, employees are expected to come into the office 3-days a week. We were thoughtful in our approach which is based on balancing flexibility and collaboration and grounded in feedback from our workforce, leadership team, and peers. The benefits of our hybrid office model will be shared knowledge, brainstorming sessions, communication, and building trust in-person that cannot be replicated via zoom.
Our ValuesAt Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.
Equal opportunityPostman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.
