The Internal Communications Manager will design and scale internal communications strategies, ensuring employee engagement and alignment with company values. Responsibilities include partnering with leadership for messaging, managing internal campaigns, conducting meetings, maintaining the company intranet, and measuring communication effectiveness.
Hi, we’re MoonPay. We’re here to onboard the world to the decentralized economy.
Why?
Because crypto and blockchain aren’t just technologies—they’re tools for global financial empowerment. They give people control over their money, their digital assets, and their future, unlocking opportunities that traditional systems have kept out of reach.
What we do
At MoonPay, we’re building the infrastructure that powers this new financial system. We make it easy for anyone, anywhere, to buy, sell, and trade crypto using everyday payment methods like cards, Apple Pay, PayPal, Revolut and Venmo. We provide simple tools to send, receive, and manage stablecoins, so anyone can participate in the crypto economy confidently.
Trusted by nearly 30 million customers and over 500 companies, our secure, enterprise-grade platform is driving mainstream crypto adoption worldwide.
We collaborate with innovative brands and projects to build secure, scalable solutions for a blockchain-powered future. And we’re committed to doing it right—fully licensed in the U.S. and regulated across the UK, EU, Canada, and Australia—because trust and compliance are non-negotiable.
But we’re just getting started. We’ve launched a consumer app that makes crypto accessible, intuitive, and usable for everyone, and it’s growing fast. We’re iterating every day to make it the best it can be.
If you believe financial freedom should be for everyone—if you believe in building a fairer, more open financial system—we want you with us. To build systems that benefit all, we need contributions from all, regardless of background.
Come build the future of payments and the decentralized economy with MoonPay. Let’s make financial freedom and autonomy the new normal.
About the opportunity
We are looking for an experienced Internal Communications Manager to design, lead, and scale our internal communications strategy. This role will ensure that every employee is informed, engaged, and aligned with our mission, values, and business priorities. As a leader, you will partner closely with executives, managers, and cross-functional teams to craft clear, engaging, and impactful messages that connect employees to our vision and help us succeed through times of rapid growth and change.
What you will do
- Develop and own the company-wide internal communications strategy, ensuring consistency, clarity, and alignment with business goals.
- Partner with leadership to design messaging for company announcements, organizational changes, and strategic initiatives.
- Drive employee engagement by creating innovative campaigns, newsletters, and events that strengthen our culture and values.
- Lead the bi-weekly All Hands meetings end-to-end: partner with executives on agenda, prepare speakers, and ensure clear follow-up communication.
- Manage the company intranet / landing page as the central hub for updates, resources, and leadership messaging.
- Develop and maintain the playbook for Slack channel communications, including tone, structure, and best practices for company-wide and team-specific updates.
- Manage crisis and sensitive communications, ensuring transparency, trust, and credibility across the organization.
- Shape and amplify Employer Branding, highlighting company culture through awards, certifications, and recognition programs; partner with People and Talent teams to ensure internal initiatives reinforce our external reputation as an employer of choice.
- Measure effectiveness of internal communication through surveys, adoption metrics, and feedback loops, using insights to continuously improve.
- Act as a trusted advisor to executives and senior stakeholders on communication strategies and best practices.
About you
- You are a strategic communicator and culture builder who thrives in fast-paced, high-growth environments. You know how to balance clarity with creativity, and you’re comfortable influencing executives as well as engaging employees at every level. You’re proactive, adaptable, and excited by the challenge of shaping how information flows across a company.
- You have 5+ years of experience in internal communications, employee engagement, or related fields.
- You’ve successfully led large-scale communications initiatives, including All Hands meetings, company-wide announcements, and change management campaigns.
- You are confident in partnering with senior leaders, providing counsel on sensitive messaging and building alignment across functions.
- You bring experience in employer branding, connecting internal recognition programs and awards to the company’s external reputation.
- You are highly skilled in written and verbal storytelling, with a strong portfolio of comms campaigns or initiatives that demonstrate measurable impact.
- You are detail-oriented yet able to think big-picture, with the ability to design scalable systems and playbooks (e.g., Slack communications, intranet hubs).
- You are data-driven, comfortable measuring the effectiveness of comms efforts and using insights to continuously improve.
- You thrive in environments of change and ambiguity, seeing them as opportunities to build trust and drive alignment.
We’re looking for people who live our core values, those who strive for excellence and want to leave a lasting legacy on the global financial system. Our values:
B - Be Hungry
L - Level Up
O - Own It
C - Crypto Curious
K - Kaizen
What’s in it for you
💰Competitive salary package
🤝 Equity package: We believe financial freedom starts with our employees, so all employees have ownership at MoonPay
📈 Pay for performance equity bonus: Those who drive outsized outcomes receive outsized rewards
🏝 Unlimited holidays: We give you the autonomy to choose when to work (and when to switch off)
🌍 Hybrid working schedule: Work fully remotely or your nearest Moonbase, the choice is yours
🩺 Private Healthcare benefits: To protect you and your loved ones
🍼 Enhanced parental leave: So you can spend more time with your loved ones without a second thought
📚 Annual training budget: We support your training journey every step of the way
🪑 Home office setup allowance: Create the home office of your dreams
👛 Remote working allowance: Those working fully remotely get a little extra for utilities
💰 Monthly budget to spend on our products and zero fee crypto transactions: Cultivate your inner DEGEN
💰 Employee referral programme: Great people know great people, refer them to receive 10K in USDC
✈️ Regular remote company offsites: Meet your colleagues regularly for high impact in person sessions and hackathons
🚀 Working in a disruptive and fast-growing company where excellence is rewarded
What’s it like to work at MoonPay?
At MoonPay, you’ll work alongside driven, resourceful people who are passionate about excellence in everything they do. Kaizen is more than just a saying here, it’s a mindset. We encourage you to think big, take risks, and push the boundaries of what’s possible, knowing you have the support of a team that wants to see you grow. We’re listed in the Sunday Times best places to work guide and consistently strive to provide an environment where everyone feels they can their best work.
Whether you’re remote or collaborating with teammates around the world, you’ll find opportunities here to do the best work of your career while shaping the future of the decentralized economy.
Commitment To Diversity
Research has shown that women are less likely than men to apply for this role if they do not have experience in 100% of these areas. Please know that this list is indicative, and that we would still love to hear from you even if you feel that you are only a 75% match. Skills can be learnt, diversity cannot.
Please let us know if you require any accommodations for the interview process, and we’ll do our best to provide assistance.
At MoonPay we believe that every voice matters. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination. That’s why we are committed to diversity and inclusion in the workplace and are a proud equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including, but not limited to, hiring, recruiting, promotion, termination, layoff, and leave of absence.MoonPay is also committed to providing reasonable accommodations in our job application procedures for qualified individuals with disabilities. Please inform our Talent Team if you need any assistance completing any forms or to otherwise participate in the application process.
Please be aware that MoonPay does not request an AI-led interview without seeing a recruiter or team member from MoonPay on video call. We won't ask for your personal identification documents or any money from you during your interview process with us. Be fraud smart! If you receive an email - claiming to be from MoonPay - but from an email address ending in anything other than @moonpay.com, please be aware that this is not us.
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