Intern - Localization Quality Engineer

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
If you want to make work, work better, we want you. To learn more, check out our Early Career Page !
Job Description
What you get to do in this role:

• Quality assurance of new tools and processes within localization
• Perform linguistic testing of the localized content: typo, grammar, punctuation, syntax etc.
• You will identify Internationalization/localization bugs, categorize them properly, and support development teams to fix/verify the bugs to closure.
• Collaborate with engineering to ensure accuracy is preserved across language(s).
• Functional testing of the ServiceNow Platform.
• Work with the i18n automation team to analyse violations captured by the automation tooling.
• You will perform test activities that include the usability aspects of a product/feature.
• Seek continuous improvement within quality assurance processes.

Qualifications
Required Qualifications:

• Current enrollment in a full-time Master's Degree program in Translation Studies, Translation Technology, Computer Science or a related discipline at an accredited university.
• Must be a student for the full duration of the internship and returning to college for at least one semester following completion of the internship i.e. graduating in 2027
• Must be available to start on 15th June 2026
• Commit to the full-time 6-12 months internship duration
• Native-level proficiency in another language as well as English is beneficial
• Excellent English written and verbal communication skills with the ability to present complex technical information in a clear and concise manner.
• Understanding of International/localization Quality engineering.
• Proven ability to work with their classmates/lecturers and build a high-performance culture that embraces collaborative techniques.
• Ideally, have some knowledge of automated testing frameworks, including Java, JUnit, Selenium, TestNG and other open-source projects.
• Desire to interact with many different development teams to test and report on product issues pertaining to localisation.

Preferred Qualifications:

• Experience in evaluating or integrating AI into work processes, decision-making, or problem-solving through AI tools, automating workflows, analyzing AI-driven insights, or assessing AI's potential impact
• Understanding of foundational AI concepts including basic prompt engineering
• Full-stack development capabilities with software design principles and agile methodologies
• Demonstrated experience in constructing scalable, secure, and efficient software systems
• Proficiency in data structures and algorithms. Basic understanding of relational data modeling
• Previous software engineering experience gained from internships, academic or personal projects, coding competitions or relevant publications

Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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