Intercompany Process Expert & Transformation Lead

PURPOSE AND SCOPE:

The Intercompany (IC) Process Expert is responsible for driving process standardization across the E2E Intercompany value chain. This role leads high-priority, cross-functional transformation and simplification initiatives that impact IC processes. The focus is on achieving convergence across functions and departments toward a unified end-to-end (E2E) process taxonomy, service delivery model, and performance metrics. The expert will also steer enterprise-wide transformation programs, shaping a stakeholder-aligned future state for the E2E IC process.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Leads the design and implementation of Intercompany processes and interdepartmental handoffs.
• Collaborates closely with the Global Process Owner and key stakeholders to define future-state processes, roadmaps, service delivery models, and performance metrics.
• Maintains and governs process documentation, ensuring the consistent application of global standards and policies.
• Supports SAP S/4HANA and other ERP implementations by translating business requirements into optimized IC process solutions.
• Oversees the execution of projects, ensuring timely delivery within scope and alignment with strategic business objectives.
• Facilitates workshops and working sessions with global teams to foster alignment, engagement, and adoption of process changes.
• Continuously monitors process performance, identifying gaps and driving opportunities for improvement and innovation.
• Provides mentorship to process analysts and guidance to process operators to build capability and ensure operational excellence.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

Preferably located in a GBS Hub Manila

This position requires up to 20% travel.

SUPERVISION:

Report into GPO/Head of GBS Process  Management

EDUCATION AND REQUIRED CREDENTIALS:

• Bachelor’s degree in Business Administration, Finance, Accounting, Supply Chain Management, Information Systems, or a related field.
• An advanced degree is preferred. 
• Proven experience in leading cross-functional process improvement or transformation initiatives within a global business environment.

EXPERIENCE AND SKILLS:        

• 8-12 years of relevant experience in intercompany processes, finance operations, or related areas such as Record-to-Report (R2R), Order-to-Cash (O2C), or Procure-to-Pay (P2P).
• Proven experience in leading cross-functional process improvement or transformation initiatives within a global business environment.
• Responsibility for budget creation and management
• Strong knowledge of ERP systems (e.g., SAP S/4HANA, Oracle), with hands-on involvement in system implementations or upgrades.
• Familiarity with process design methodologies and frameworks (e.g., BPMN, Lean Six Sigma); certification (e.g., Lean Six Sigma Green/Black Belt) is a plus.
• Experience with shared services or Global Business Services (GBS) environments is preferred.
• Strong analytical and communication skills, with the ability to influence across functions and levels of the organization.
• Project management experience or certification (e.g., PMP, PRINCE2) is an added advantage.