About Us
TravelPerk is a hyper-growth SaaS business travel platform and a pioneer in the future of travel for work. Its all-in-one platform gives travelers the freedom they want whilst providing companies with the control they need. The result saves time, money, and hassle for everyone.
TravelPerk has industry-leading travel inventory alongside powerful management features, 24/7 customer support, state-of-the-art technology, and consumer-grade design.
Founded in 2015 and headquartered in Barcelona, we’ve grown to over 1,400 people across Europe and North America. In 2022 we became a ‘unicorn’ and in 2025 we raised $200 million in a Series E funding round, increasing our valuation of $2.7 billion.
We’ve been winning awards too. Since 2023, we’ve been voted one of the best places to work, one of the fastest-growing apps and tech companies, and a leading pioneer of business travel.
These are just some of the reasons why global brands like Wise, Red Bull, GetYourGuide, and Aesop trust us to get the most out of their travel.
Hear more about TravelPerk.
Implementation Specialist (IS) Growth Markets
About the role
The Implementation Team is responsible for the onboarding of all our Premium and Pro customers on the TravelPerk platform, and providing recommendations to optimize the client experience. We guide new customers from signup to launch, providing consultative, administrative, technical, and educational support to maximize the client’s experience with the TravelPerk platform.
As an Implementation Specialist, you must be a change management and consultative expert who digs in deeply to understand client needs and provides clients with a tailored solution that meets their needs. You'll use your platform expertise and stakeholder management skills to build a bridge between platform capabilities and client expectations. In order to serve the client beyond the bounds of the platform you'll produce a thoughtful rollout plan that accurately covers the scope of the specific client’s needs, including immediate travel and a long term success. As a IS, you'll be both a mentor and an example to the Implementation team and across the Revenue organization.
The IS ensures that new clients are fully prepared to use TravelPerk to book their business travel, by executing platform configuration, providing technical support and troubleshooting, and user readiness. This includes configuring client accounts to their specifications and requirements, providing proactive support on any integrations, as well as coordinating and executing tailored training sessions with key client stakeholders.
What you will do:
- Provide the first impression of TravelPerk to all customers in your portfolio and serve as the first point of contact for clients during the implementation process.
- Define the best onboarding strategy, leading the change within the customer´s org and providing support in any technical aspects related to the integrations and account setup. That means preparing and executing onboarding plans through the use of project management.
- Carry out consultative conversations with customers to collect their requirements.
- Proactively providing client with recommendations with your experience and data-driven best practice recommendations.
- Drives client onboarding forward by providing influential recommendations and creating urgency for client stakeholders.
- Manage the rollout of a new platform for your clients; providing guides, templates, and recommendations to the client for how to ensure adoption and long-term success of the platform.
- Take full ownership of timeline, rollout plan and handling of the account while the account is in implementation, including directing work through the internal team supporting clients and, in essence, being the subject matter expert in the area of change management
- Coordinate and conduct training sessions for newly onboarded customers, including executive-level stakeholders and company-wide training.
- Validate client configuration and account satisfaction by monitoring client booking behaviour post-implementation and proactively offering support or recommendations.
- Collaborate with multiple different departments in the TK organization, including within the Revenue organization (Sales and Account Management), Product, Builders (Engineering), and Finance.
- Embrace a pattern of execute, assess, improve, repeat and evolve as the team and organization evolve
- Become a leading figure within the Implementation and Sales teams, trusted as a source of expertise and information both internally and externally.
Additional attributes of an Implementation Specialist:
- Previous experience in project management.
- Prior experience in a SAAS implementation role.
- Proven track record of successfully managing and delivering complex projects in a multicultural environment.
- Experience working with customers from emerging markets is a plus.
- Although Implementation Specialists need to be tech-savvy and understand some basic technical concepts in the area of integrations and open APIs, they do not need to be experts in this area right away.
- Advanced level of Project Management, Persuasive Communication,
- A customer-first mentality; you’ll focus on ensuring a smooth onboarding for your clients and must understand what they need to be a happy customer for the long term.
- A thoughtful consultative approach to making recommendations to both clients and internal stakeholders.
- Willingness to seek out ways to improve and develop a mindset of continuous improvement.
- Excited by challenges and have a personal drive to make a difference.
- Excellent problem-solving and process optimization skills, with the ability to identify inefficiencies and implement effective solutions.
- Comfortable working in a fast-paced, high-growth environment and managing competing priorities.
- Onboarding experience with multicultural customers.
Role requirements:
- Excellent verbal and written communication skills in English and Italian are a must. Any additional language is a plus.
- CEE (e.g. Polish, Hungarian, Lithuanian, Bulgarian, Czech, Latvian, Romanian, Slovakian, Slovenian, Ukrainian) and Spanish language proficiency are a plus.
- Exceptional track record of success in driving projects efficiently and effectively with impactful results.
- Ability to build long term excellent trusted relationships internally and externally to stakeholders and is recognised as having a trusted opinion.
- Excited by challenges and have a personal drive to make a difference.
- Demonstrated overachievement against targets & expectations in previous roles.
Just to let you know:
- This will be a permanent assignment based in our Barcelona hub.
Our benefits:
- 💰 Competitive compensation, including equity in the company;
- 🌴 Generous vacation days so you can rest and recharge;
- 💊 Health perks such as private healthcare or gym allowance, depending on location;
- 🧩 "Flexible compensation plan" to help you diversify and increase the net salary;
- 🥳 Unforgettable TravelPerk events, including travel to one of our hubs;
- 💙 A mental health support tool for your well-being;
- 📒 Exponential growth opportunities;
- 🫶 VolunteerPerk - 16 paid hours per year to volunteer for a cause of your choice.
- 🌎 "Work from anywhere" in the world allowance of 20 working days per year.
How we work
Our Vision is for a world where TravelPerk is the platform for human connection in real life (IRL). We take an IRL-first approach to work, where our team works together in person 3 days a week. For roles in Customer Care, this can be up to 5 days per week in the office. As such, this role requires you to be within commuting distance of our hubs. We fundamentally believe in meeting in real life to improve connectivity, productivity, and creativity, ultimately making us a great workplace.
At TravelPerk, we prioritize experience and potential over academic qualifications for this role. We believe that talent and ability aren't always reflected in formal credentials.
TravelPerk is a global company with a diverse customer base—and we want to ensure that the people behind our product reflect that. We're an equal opportunity employer, meaning you're welcome at TravelPerk regardless of your appearance, where you're from, or anything else that makes you.
All official communication from TravelPerk comes from @travelperk.com email addresses, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask candidates to pay for equipment or make any kind of payment during the hiring process. If you receive an unexpected message claiming to be from TravelPerk and asking you to take action, please forward it to [email protected] and we’ll confirm whether it’s legitimate.
