Implementation Manager
United Kingdom or Wilmington, DE (US)
Monday-Friday, Standard Hours
Hybrid Work Model (3 days onsite/2 days remote)
As an Implementation Manager on our Brand Protection - Digital Brand Services (DBS) team, you will lead the end-to-end delivery of new customer services and significant upgrades to existing business. You will be responsible for coordinating the delivery of new Brand Protection services, ensuring that they are delivered on time to specification, and provide client support throughout the process. Services may range from straightforward deployments to large services delivered to customers across different geographies and sometimes involving large client teams. This is a wide-ranging position, and the post holder will be expected to engage at any level within the customers’ business as well as building teams across the wider Digital Brand Services (DBS) team to ensure effective service delivery.
Some of the things you will be doing:
Organization & People
- Main point of contact for all new Brand Protection and Enforcement customers as they progress through the implementation process.
- Coordinate Implementation team activities as required
- Liaison with, and updates on progress to, customer, Account Management and Senior Management
- Working closely with customers to ensure the service meets contractual requirements and is delivered on time
Planning & Reporting
- Managing the end-to-end service implementation lifecycle
- Ensuring the implementation project is clearly scoped
- Developing and maintaining a detailed project plan
- Coordinating project initiation, and gathering client deliverables
- Managing the effective and efficient deployment of resources
- Monitoring and reporting project progress and performance
- Understand dependencies between projects and provide advice to colleagues and business stakeholders, as appropriate
Risk, Issue, Actions and Decision Management
- Recording and managing project issues, risks, and dependencies
- Responsible for monitoring inter-departmental actions and following up as required
- Assess client requirements
Change Control
- Monitor and review tools and process utilized and recommend changes as appropriate
- Ensure that projects are formally closed and, where appropriate, subsequently reviewed and that lessons learned are captured and action for continual improvement is taken.
What technical skills, experience and qualifications do you need?:
- Experience in a customer-facing role, preferably as an Analyst or Account Manager
- Strong understanding of Project Management principles and methodologies and their relative applications
- Ability to transfer Project Management knowledge to direct teams
- Experienced and strong influencer who can manage expectations and leverage collaboration from Senior Management Teams on the customer side whilst coordinating internal teams across different departments (Operational, Commercial, Technical and Legal)
- Highly effective written and verbal communication skills; must be able to speak English clearly; must be able to concisely explain business problems or solutions both in writing and verbally
- Ability to retain objectivity and the understanding of a problem or situation
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
- CSC is a great place to work with smart and dedicated people.
- We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In’s Best Places to Work.
- We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
- Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
- CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
- As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.
