Human Resources Specialist

8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration.

We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity. 

As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth.

Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.

Key Responsibilities:

Employee Relations & Compliance

• Provide expert advice on employee relations matters (e.g., disciplinary, grievance, absence management) in line with UK/Irish employment law and company policy.

• Ensure all HR practices are legally compliant 

• Manage internal investigations and liaise with legal counsel when necessary

• Mediate conflict resolution, disciplinary actions and grievance handling

Employee Engagement

• Support onboarding and induction processes to ensure a seamless employee experience

• Work with managers on employee development, coaching, and performance improvement plans

• Act as a trusted advisor to manager and employees offering coaching and guidance

• Foster a positive work culture through engagement initiatives and feedback mechanisms

• Advocate for employees

HR Operations

• Support cyclical HR processes such as appraisals, pay reviews, and engagement surveys.

• Monitor and report on key HR metrics and trends.

• Lead or contribute to UK-specific and EMEA-wide HR projects (e.g., DEI, wellbeing, hybrid working).

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or related field.

• 5+ years of progressive HR experience, preferably in an international or matrixed organization.

• Solid understanding of UK and Irish employment laws and HR best practices

• Broader European experience would be an advantage

• Strong interpersonal, communication, and consulting skills.

• Ability to manage multiple stakeholders and balance responsibilities

• Proficiency in HRIS systems and Microsoft Office Suite.

For a closer look into what life at 8x8 UK Ltd. is about check out our Instagram page.
8x8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness which is why we have been a member of the Living Wage Foundation for many years and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to.

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