Job Description
Join Human Resources team that plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce.
Human Resources Operations Team provides a full range of HR operational services covering employee life cycle, including, but not limited to input-to-pay, employee benefits administration, on- and offboarding, data management, time & attendance tracking.
As a Human Resources Operations Specialist within Human Resources Operations Team, you will be responsible for providing advisory support on HR matters related to benefits and time and attendance. You will adhere to established processes and guidelines in support of the internal and external stakeholders. As part of your daily duties, you will interact with employees at various levels on a range of topics and/or issues (complex, sensitive, routine, etc.) requiring attention to detail, empathy, ability to troubleshoot, sense of ownership and accuracy of work while maintaining a high-quality standard and ensuring data integrity.
Job responsibilities
- Supports employee request process, coordinates resolution of queries and escalations where needed, partners with the HR business partners, Employee Relations, Payroll, and other HR functions.
- Tracks and processes HR-related invoices
- Supports benefits administration
- Administrates of Leave of Absence process
- Compiles various reports and documentation to support in-location team
- Supports resolution of a broad spectrum of queries from both HR partner teams and employees
- Ensures detailed SOPs are documented for all work streams
- Engages in HR Operations initiatives and book of work items, as required
Required qualifications, capabilities, and skills
- At least 2 years of experience in an operational role within HR administration/services area
- Ability to prioritize and manage own workload in a pressurized and deadline driven environment, operating within tight timeframes
- Strong project management skills, organizational skills, attention to detail
- Ability to build and leverage a strong network of partnerships across multiple locations and with the external vendors
- Strong Excel and PowerPoint skills and working level knowledge of Word desired
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.
