Lead efforts to incorporate enterprise customer insights into product direction. Oversee the transformation of customer challenges into actionable product strategies.
We are seeking a strategic Head of Voice of the Customer (VoC) to transform enterprise customer insights into product direction and business decisions. This role will lead efforts to capture the complex needs of our enterprise customers and ensure their challenges directly shape our product roadmap. The ideal candidate will have both a product and customer background in SaaS organizations.
Qualifications
- Bachelor's degree in Business, Marketing, UX Research, or related field; Master's preferred
- 7+ years in Voice of Customer, Customer Experience, or Product Management, with 3+ years leading teams
- Proven expertise designing VoC programs with focus on enterprise customer complexity
- Strong analytical skills to interpret complex enterprise data and translate into actionable insights
- Excellent communication and storytelling abilities that influence product strategy
- Experience with VoC platforms (Qualtrics, Medallia, Gainsight, Salesforce)
- Deep understanding of enterprise customer environments and product development lifecycles
- Exceptional leadership skills with passion for advocating complex customer needs
Top Skills
Gainsight
Medallia
Qualtrics
Salesforce
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